Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syed Abdul Majid

Hyderabad

Summary

Multifaceted Assistant Front Office Manager skilled in basic hotel management procedures. Adept at guest relations and resolving customer service issues as quickly as possible. Specialize in anticipating needs as much as possible to minimize guest complaints and inconveniences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

The Grand Plaza ( A BOUTIQUE HOTEL)
Hyderabad
04.2020 - 02.2024
  • Schedules the front office staff. Supervises workload during shifts.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Resolve billing discrepancies promptly.
  • Recording meeting minutes and dictation.
  • Supervised night audit process including reviewing reports for accuracy.
  • Assisted the Front Office Manager in developing, implementing, and monitoring operational policies and procedures.
  • Overseeing the sorting and distribution of incoming mail.
  • Greeting clients and setting a positive office atmosphere.
  • Organizing and maintaining files and records and updating them when necessary.

Front Office Executive

Hotel Comfotel
Hyderabad
04.2018 - 01.2020
  • Check-in and check-out. Receiving and managing reservations made telephonic and online.
  • Verifying guest's payment method during check-in.
  • Assigning rooms to guests and informing them about the special services offered.
  • Organizing transport service to guests at their request.
  • Providing hotel information to guests.
  • Answering the phone, taking messages, and redirecting calls to respective offices.
  • Operating office equipment such as photocopier and printer.
  • Bookkeeping and issuing invoices.
  • Posting room rates and night auditing.

Education

Bachelor of Commerce in Computer's - Business

Presidency Degree College
Hyderabad, India
12-2021

Skills

  • Microsoft Office Suite
  • Front Desk Operations
  • Staff Supervision
  • Scheduling
  • Complaint Handling
  • Cash Handling Accuracy
  • Customer Service
  • Communication Management
  • Guest Relations Management
  • Staff Training and Development
  • Employee Management
  • Time management
  • Multi-tasking

Certification

  • Ms word.
  • Excel.
  • Power point.
  • IDS 6.0
  • Lucid

Timeline

Assistant Front Office Manager

The Grand Plaza ( A BOUTIQUE HOTEL)
04.2020 - 02.2024

Front Office Executive

Hotel Comfotel
04.2018 - 01.2020

Bachelor of Commerce in Computer's - Business

Presidency Degree College

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Syed Abdul Majid