Syed Abdul Majid
Hyderabad
Summary
Multifaceted Assistant Front Office Manager skilled in basic hotel management procedures. Adept at guest relations and resolving customer service issues as quickly as possible. Specialize in anticipating needs as much as possible to minimize guest complaints and inconveniences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
The Grand Plaza ( A BOUTIQUE HOTEL)
Hyderabad
04.2020 - 02.2024
- Schedules the front office staff. Supervises workload during shifts.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Resolve billing discrepancies promptly.
- Recording meeting minutes and dictation.
- Supervised night audit process including reviewing reports for accuracy.
- Assisted the Front Office Manager in developing, implementing, and monitoring operational policies and procedures.
- Overseeing the sorting and distribution of incoming mail.
- Greeting clients and setting a positive office atmosphere.
- Organizing and maintaining files and records and updating them when necessary.
Front Office Executive
Hotel Comfotel
Hyderabad
04.2018 - 01.2020
- Check-in and check-out. Receiving and managing reservations made telephonic and online.
- Verifying guest's payment method during check-in.
- Assigning rooms to guests and informing them about the special services offered.
- Organizing transport service to guests at their request.
- Providing hotel information to guests.
- Answering the phone, taking messages, and redirecting calls to respective offices.
- Operating office equipment such as photocopier and printer.
- Bookkeeping and issuing invoices.
- Posting room rates and night auditing.
Education
Bachelor of Commerce in Computer's - Business
Presidency Degree College
Hyderabad, India12-2021
Skills
- Microsoft Office Suite
- Front Desk Operations
- Staff Supervision
- Scheduling
- Complaint Handling
- Cash Handling Accuracy
- Customer Service
- Communication Management
- Guest Relations Management
- Staff Training and Development
- Employee Management
- Time management
- Multi-tasking
Certification
- Ms word.
- Excel.
- Power point.
- IDS 6.0
- Lucid
Timeline
Assistant Front Office Manager
The Grand Plaza ( A BOUTIQUE HOTEL)
04.2020 - 02.2024
Front Office Executive
Hotel Comfotel
04.2018 - 01.2020
Bachelor of Commerce in Computer's - Business
Presidency Degree College
- Ms word.
- Excel.
- Power point.
- IDS 6.0
- Lucid
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