Motivated and customer-oriented individual with 1 year of experience in the airline industry seeking a position in Customer Service for British Airways. Eager to utilize my strong interpersonal skills, problem-solving abilities, and aviation knowledge to provide exceptional service and contribute to the success of British Airways.
Hi, I’m
SYED AFTHAB HUSSAIN K A
CHENNAI
Summary
Overview
2
years of professional experience
Work History
INTERGLOBE AVIATION - INDIGOCHENNAI
AIRPORT OPERATIONS AND CUSTOMER SERVICE - OFFICER
08.2022 - Current
Job overview
- Assisted passengers with booking flights, managing reservations, and handling inquiries in a polite and efficient manner.
- Created and maintained flight and Passengers logs, aircrew flying records and records of incoming and outgoing flights.
- Basic Knowledge of International travel documents for a smooth Check-in process for International Passengers
- Handled customer complaints and resolved issues to ensure a positive experience, resulting in increased customer satisfaction.
- Worked collaboratively with team members to ensure smooth flight operations and on-time departures.
- Conducted pre-flight and post-flight briefings to ensure passengers' safety and comfort.
- Demonstrated excellent communication skills to accommodate diverse passengers.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
FreeCoChennai
Subject Matter Expert Intern
10.2021 - 02.2022
Job overview
- Designed and prepared technical reports and study related documentation
- Worked as a Freelancer
- Solving advanced Mathematics problems
Education
Apollo Engineering College
BACHELORS of ENGINEERING from Aeronautical Engineering
07.2022
University Overview
Final grade : 7.5 GPA
RAJIV SCHOOL OF EXCELLENCECHENNAI,INDIA
HIGHER SECONDARY CERTIFICATE from Computer Science With Maths
04.2018
University Overview
GPA: 71.33%
Skills
- Supervision & Leadership
- Friendly, Positive Attitude
- Critical Thinking
- Flexible Schedule
- Active Listening
- Emergency Response
- Customer service and care
Languages
Hindi, Urdu
First Language
English
Advanced
C1
Tamil
Advanced
C1
Hindi
Advanced
C1
Kannada
Intermediate
B1
Aviation training
Aviation training
- AVSEC-Aviation Security training
- DGR-Dangerous Goods Regulations training
- Disability Initial AOCS training
- Ramp Safety training
- Passenger Handling Verbiage training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Timeline
AIRPORT OPERATIONS AND CUSTOMER SERVICE - OFFICER
INTERGLOBE AVIATION - INDIGO
08.2022 - Current
Subject Matter Expert Intern
FreeCo
10.2021 - 02.2022
Apollo Engineering College
BACHELORS of ENGINEERING from Aeronautical Engineering
RAJIV SCHOOL OF EXCELLENCE
HIGHER SECONDARY CERTIFICATE from Computer Science With Maths
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