Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syeda Hina Fatima

CSR
Hyderabad

Summary

Dedicated and customer-focused professional with 18 months of experience in providing top-notch support and service. Proven track record of efficiently resolving customer inquiries and issues with a strong emphasis on empathy and communication. Excellent interpersonal and communication skills, ensuring effective collaboration with both customers and cross-functional teams. Seeking to contribute my expertise to a customer-centric organization committed to delivering exceptional service and enhancing overall customer satisfaction.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Teleperformance
09.2022 - 04.2023
  • Provided primary customer support to internal and external customers.
  • Managed high volume of incoming calls and emails, maintaining rapid response rate of 90% within specified service level agreements.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Associate

Wipro
05.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Managed high volume of incoming calls and emails, maintaining rapid response rate of 90% within specified service level agreements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

BBA -

OU Ram Reddy University
Hyderabad
04.2001 -

Intermediate -

Royale Junior College
Hyderabad
04.2001 -

SSC -

IZM Girls High School
Hyderabad
04.2001 -

Skills

    Communication

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Timeline

Customer Service Representative

Teleperformance
09.2022 - 04.2023

Associate

Wipro
05.2021 - 06.2022

BBA -

OU Ram Reddy University
04.2001 -

Intermediate -

Royale Junior College
04.2001 -

SSC -

IZM Girls High School
04.2001 -

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Syeda Hina FatimaCSR