Syed Arkan Ali
Promoter
Durg
Summary
Dynamic marketing professional with a proven track record at Airtel Payments Bank, excelling in user engagement strategies and effective relationship management. Successfully boosted product sales through innovative promotional campaigns and cross-functional teamwork, enhancing brand visibility and customer loyalty. Proficient in stock management, driving operational efficiency and achieving significant improvements in service delivery.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Promoter
Airtel Payments Bank
10.2025 - Current
- Developed and executed promotional strategies that increased customer engagement, enhancing brand visibility and loyalty.
- Collaborated with cross-functional teams to streamline promotional campaigns, resulting in improved operational efficiency and message consistency.
- Analyzed market trends and customer feedback to optimize promotional content, driving higher conversion rates for marketing initiatives.
- Established strong relationships with local businesses to enhance community outreach efforts, positively impacting brand reputation.
- Managed inventory and distribution of promotional materials, ensuring timely availability and minimizing operational delays.
- Identified potential marketing opportunities to increase brand awareness.
- Stayed current on industry trends and emerging technologies relevant to the role of a Promoter, incorporating new strategies and techniques as appropriate.
- Boosted product sales by demonstrating product features and benefits during promotional events.
Xstreme Fiber Executive
Airtel Home Bussiness
02.2023 - 08.2025
- Based on the provided details for the role of Xstreme Fiber Executive at Airtel Home Business, here are eight resume experience statements following the outlined guidelines:
- Developed and implemented strategies to optimize fiber installation processes, enhancing overall service delivery efficiency.
- Led cross-functional teams in executing customer engagement initiatives, resulting in increased customer retention and satisfaction.
- Analyzed market trends and customer feedback to drive product enhancements, ensuring alignment with consumer needs and preferences.
- Coordinated training sessions for sales teams, improving product knowledge and sales techniques, which bolstered overall team performance.
- Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager
Bharti Airtel Limited, Airtel Center
11.2015 - 12.2022
- Led a team of employees to enhance customer service delivery, resulting in improved customer retention rates.
- Implemented inventory management strategies that minimized stock discrepancies and optimized product availability.
- Developed training programs for new staff, enhancing team performance and ensuring compliance with operational standards.
- Analyzed sales data to inform strategic merchandising decisions, contributing to increased sales and profitability.
- Streamlined store operations by introducing efficiency measures, which reduced operational costs and improved service speed.
- Fostered a positive team environment by promoting open communication and collaboration among staff members.
- Established key performance indicators to monitor team effectiveness, enabling targeted improvements in service quality.
- Cultivated relationships with vendors to secure favorable terms and enhance product offerings for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Approved regular payroll submissions for employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Customer Relationship Officer
Franchise Store Bharti Airtel LTD
02.2014 - 04.2015
- Cultivated strong customer relationships by addressing inquiries and resolving issues promptly, enhancing overall satisfaction.
- Implemented feedback mechanisms to gather customer insights, leading to improved service delivery and client retention.
- Coordinated with cross-functional teams to streamline processes, resulting in increased operational efficiency and reduced response times.
- Provided training and mentorship to new team members, fostering a knowledgeable workforce and enhancing team performance.
- Developed and maintained a comprehensive customer database, ensuring accurate records and facilitating effective communication strategies.
- Analyzed customer feedback data to identify trends, enabling proactive adjustments to service offerings and boosting customer loyalty.
FSE
Authorized Distributor Bharti Airtel Ltd
02.2013 - 05.2014
- Diagnosed and resolved customer issues efficiently, enhancing overall user satisfaction and service reliability.
- Conducted regular equipment inspections, ensuring compliance with safety standards and operational efficiency.
- Collaborated with cross-functional teams to streamline processes, resulting in improved service delivery times.
- Provided technical support and training to customers, fostering user confidence in product usage and features.
Education
Bachelor of Computer Applications - Computer Science
Rungta College of Science And Technology
Durg 04.2001 -
Skills
Marketing promotion strategy
User engagement strategies
Interdepartmental teamwork
Industry trend evaluation
Effective sales strategies
Stock management
Collaborative team management
Professional development
Effective relationship management
Efficient service delivery
Proficient in resolving issues
Targeted marketing strategies
Sales techniques
Team leadership
Additional Information
“There is one more point I’d like to add. In my previous role, I led a small team on a complex project where we introduced a new process to improve efficiency. I coordinated tasks, tracked deadlines, and ensured open communication. Not only did we meet our goals, but we also improved the team’s overall workflow. I believe this leadership experience and attention to detail could be very beneficial at Airtel. I’m excited about the possibility of contributing these strengths to your team.”
Traveling
“There is one more point I’d like to add. In my previous role, I led a small team on a complex project where we introduced a new process to improve efficiency. I coordinated tasks, tracked deadlines, and ensured open communication. Not only did we meet our goals, but we also improved the team’s overall workflow. I believe this leadership experience and attention to detail could be very beneficial at Airtel. I’m excited about the possibility of contributing these strengths to your team.”
Timeline
Promoter
Airtel Payments Bank
10.2025 - Current
Xstreme Fiber Executive
Airtel Home Bussiness
02.2023 - 08.2025
Store Manager
Bharti Airtel Limited, Airtel Center
11.2015 - 12.2022
Customer Relationship Officer
Franchise Store Bharti Airtel LTD
02.2014 - 04.2015
FSE
Authorized Distributor Bharti Airtel Ltd
02.2013 - 05.2014
Bachelor of Computer Applications - Computer Science
Rungta College of Science And Technology
04.2001 -