Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syeda Sabiha Nasreen

Hyderabad

Summary

Dynamic Salesforce Technical Engineer with hands-on experience at Salesforce, adept at resolving complex issues and optimizing performance. Proficient in Apex and Lightning Web Components, I excel in enhancing user operations and implementing robust solutions. A collaborative problem-solver, I thrive in fast-paced environments, driving continuous improvement and ensuring seamless integrations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesforce Technical Engineer : Customer Success Group

Salesforce
Hyderabad
04.2022 - Current
  • Hands-on experience resolving complex customer issues and debugging across various Salesforce Sales Cloud and Service Cloud functionalities, ensuring seamless user operations.
  • Proficient in diagnosing and resolving front-end (LWC, Aura) and back-end (Apex, SOQL) issues within the Salesforce ecosystem.
  • Worked with internal teams to refine product functionality, and provide feedback for continuous improvement.
  • Leveraged Salesforce tools, such as Developer Console, Debug Logs, and Integration APIs, to resolve challenges effectively.
  • Developed complex requirements using Lightning Flows, Apex, and other automation tools.
  • Implemented and resolved the customer's integration issues using browser tools, such as Postman.
  • Wrote optimized Apex triggers, classes, and batch jobs to support custom business logic, and automate workflows.
  • Implemented Single Sign-On and worked on SAML.
  • Analyzed and optimized Apex code to prevent Time Limit Exceeded errors and recursion issues by implementing bulk processing, optimizing query usage, and utilizing asynchronous methods for resource-intensive tasks.
  • Proactively monitored governor limits to ensure efficient performance, and prevent execution errors.
  • Worked on Salesforce products such as Einstein, Einstein Activity Capture, Einstein Conversation Insights, and Agentforce, addressing customer issues, and ensuring optimal functionality.
  • Created/debugged asynchronous processes using Apex Queueable, Future methods, and Schedulable classes to handle long-running tasks and bulk data operations efficiently.
  • Resolved code issues and collaborated with the product team.

Salesforce Admin & Developer : Systems Engineer

Tata Consultancy Services (TCS)
Hyderabad
07.2019 - 04.2022
  • I have extensive experience working on custom implementations and utilizing out-of-the-box functionalities within Salesforce Sales Cloud and Service Cloud.
  • This includes configuring features such as Web-to-Lead and Email-to-Case to streamline lead capture and customer support processes.
  • Developed a REST API used by external systems, and implemented a rate-limiting pattern to avoid bulk requests from a malicious origin.
  • Designed and implemented validation rules, workflows, flows, and custom objects as integral components of the business process to ensure data integrity, automation, and streamlined operations.
  • Developed and optimized Apex Triggers using design patterns and best practices to ensure bulkification, prevent potential governor limit violations, and enhance system performance.
  • Used screen flows, record-trigger flows, scheduled path/flow, and asynchronous processes to meet the business requirements.
  • Implemented Batch Apex to efficiently process large volumes of records in manageable batches, optimizing performance, and ensuring seamless handling of complex or time-consuming operations.

Education

Master of Science - Information Technology

Jawahar Lal Nehru Technology And University
Hyderabad,India
06-2019

Bachelor of Engineering - Computer Science

Muffakham Jah College of Engineering & Technology
Hyderabad, India
03-2016

Skills

  • Data Structures/Algorithms
  • JavaScript
  • Lighting Web Component
  • CSS
  • HTML
  • Aura Framework
  • Apex Triggers
  • Test Classes
  • Batch class - Apex
  • Git version control
  • Salesforce CLI
  • REST and SOAP APIs
  • Platform Events
  • Salesforce Bulk API

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advance Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Platform Developer-I
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified AI Associate

Timeline

Salesforce Technical Engineer : Customer Success Group

Salesforce
04.2022 - Current

Salesforce Admin & Developer : Systems Engineer

Tata Consultancy Services (TCS)
07.2019 - 04.2022

Master of Science - Information Technology

Jawahar Lal Nehru Technology And University

Bachelor of Engineering - Computer Science

Muffakham Jah College of Engineering & Technology

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Syeda Sabiha Nasreen