Syeda Saher Ramsha

Pega/Java Application Consultant

Hyderabad,TG

Summary

Certified Pega Senior System Architect and Customer Decisioning Consultant with over 3 years of expertise in PRPC development and UI/UX design. Proven ability in case lifecycle management and performance optimization. Experienced in troubleshooting and delivering scalable solutions that enhance customer journeys. Focused on integrating design and functionality to achieve measurable business results.

Overview

years of professional experience

Certification

Work History

Pega Application Consultant

Adqura

Hyderabad

08.2022 - Current

Designed and implemented responsive UI/UX components in Pega PRPC to improve customer experience for Vodafone UK.
Optimized case triage processes, reducing resolution time and enhancing operational efficiency.
Ensured performance tuning and accessibility compliance, achieving seamless integration with backend systems.
Conducted training sessions for end-users on new application features and tools.
Created detailed documentation for application processes and user guides.
Identified opportunities for improvement within existing systems or processes.

Education

Bachelor of Science - Computer Science Engineering

Jawaharlal Nehru Technological University Hyderaba

Hyderabad

08-2022

Skills

UI/UX design
Pega PRPC and frameworks
Case management expertise
Proactive troubleshooting
Technical documentation
Release management
API design and management
Delivery management

Web applications development
Performance optimization
Problem management strategies
Application integration
Team collaboration skills
Effective communication
Adaptability under pressure