Summary
Overview
Work History
Education
Skills
Workshops
Timeline
Generic

Syeda Sakeena Fatima Razvi

Bur Dubai

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative (US Process)

Amazon development center
05.2021 - 08.2025

Virtual Customer Service Associate:
● Take ownership of customer issues.
● Troubleshoot problems and drive resolutions.
● Escalate unresolved issues to relevant internal teams.
● Collect prompt and accurate customer feedback.
● Document knowledge as solution articles.


Subject Matter Expert:
● Support new hires with their new responsibilities.
● Take training sessions and help them to understand their role better.
● Give feedback on how to be efficient and perform better.
● Help them understand their metrics and guide them to reach their goals.


Cross skill supported:
● CA Retail Phones
● IN Retail Phone
● Customer Abuse Prevention


Supervisor :
● Excellent written and verbal communication
● Professional customer handling
● Handling escalated customer complaints
● Maintaining high customer satisfaction

Education

Bachelor of Computer Science - Computer Science

Osmania University
Hyderabad, Telengana
12-2021

Skills

  • Process improvement
  • Problem solving
  • Call escalation
  • Multitasking and organization
  • Team collaboration
  • Conflict resolution
  • Effective communication

Workshops

Effective Business Writing • Advanced Excel • MS Project • Presentation Skills • Customer Service Excellence • Digital Marketing • Customer Behavior

Timeline

Customer Service Representative (US Process)

Amazon development center
05.2021 - 08.2025

Bachelor of Computer Science - Computer Science

Osmania University
Syeda Sakeena Fatima Razvi