
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Virtual Customer Service Associate:
● Take ownership of customer issues.
● Troubleshoot problems and drive resolutions.
● Escalate unresolved issues to relevant internal teams.
● Collect prompt and accurate customer feedback.
● Document knowledge as solution articles.
Subject Matter Expert:
● Support new hires with their new responsibilities.
● Take training sessions and help them to understand their role better.
● Give feedback on how to be efficient and perform better.
● Help them understand their metrics and guide them to reach their goals.
Cross skill supported:
● CA Retail Phones
● IN Retail Phone
● Customer Abuse Prevention
Supervisor :
● Excellent written and verbal communication
● Professional customer handling
● Handling escalated customer complaints
● Maintaining high customer satisfaction
Effective Business Writing • Advanced Excel • MS Project • Presentation Skills • Customer Service Excellence • Digital Marketing • Customer Behavior