SYEDA SAMEERA UNNISSA
Hyderabad
Summary
Quality Analyst with 6+ years of experience at Amazon, specializing in quality audits, root cause analysis, and process optimization. Proven track record of building automation solutions using AutoHotkey and Excel VBA, achieving up to 98% reduction in manual effort and significant productivity gains. Experienced in identifying workflow inefficiencies, implementing validation checks, and improving data accuracy through system enhancements. Recognized as a subject matter expert for critical operations and known for driving continuous improvement through automation, SOP alignment, and stakeholder collaboration. Currently pursuing an M.Tech in Computer Science with a focus on transitioning into QA Automation and advanced technical roles.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Amazon
07.2025 - Current
- Exceeded defect detection targets (14.14% vs 1.90%) by identifying high-frequency issues in QA audit workflows
- Performed root cause analysis on recurring defects and identified incorrect case transfers as a major contributor (~88% cases routed to incorrect queues monthly)
- Designed and developed an automation tool to detect and flag incorrect queue transfers, reducing dependency on manual validation
- Developed an automation tool that reduced incorrect case transfers by 30–40% and saved 5–6 hours/week of manual effort
- Identified and resolved data inconsistencies in audit workflows following system migration, including incorrect SOP mapping
- Initiated updates to align workflows with current standard operating procedures, improving audit accuracy and reducing incorrect tagging
- Led cleanup of deprecated classification options in audit forms, preventing invalid selections and improving data integrity
- Defined and implemented validation rules (EOFs) to enforce mandatory inputs for critical scenarios, improving compliance and audit quality
- Collaborated on process improvement initiatives to enhance data accuracy, streamline workflows, and reduce manual effort in audit validation
Transportation Specialist
Amazon
05.2021 - 07.2025
- Addressed and resolved transportation-related issues, including delays, damages, and discrepancies.
- Identified areas for process improvements and implemented changes to enhance operational efficiency.
- Established a centralized communication platform that improved inter-departmental coordination, now utilized by over 15 team members daily.
- Acted as a point of contact for stakeholders.
- Trained 15 new team members, improving the onboarding process and reducing training time by 25%
- Participated in Kaizen events to identify and implement process improvements within transportation operations.
- Developed and implemented an automation project for retrieving email addresses associated with SCAC codes, reducing manual effort by 98.3% and improving accuracy, resulting in a 20% increase in team output
- Designed and executed another automation project to extract active cases from Paragon case links into an Excel sheet for gridlock sim tickets, increasing data retrieval efficiency by 90% and saving 2 hours per day.
- Established effective communication channels between departments for seamless supply chain operations.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Digital Marketing Executive
Sahayata Trust
07.2020 - 05.2021
- Planned, executed, and optimized digital marketing campaigns across multiple channels, including social media, search engines, email, and display advertising
- Generated comprehensive reports to inform senior management of campaign progress and ROI
- Worked closely with cross-functional teams, including sales, product development, and customer service, to align marketing strategies with business objectives
- Increased website traffic by 30% through targeted social media campaigns
- Conducted market research and competitive analysis to inform and refine advertising strategies.
- Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
- Created email blast campaigns to target key customers.
Teaching Assistant
ACE Engineering Academy
10.2019 - 07.2020
- Assisted in the development and execution of comprehensive lesson plans aimed at preparing students for the GATE examination
- Assisted in delivering lectures and tutorials on various computer science subjects, including Data Structures, Algorithms, Programming Languages, and Database Management Systems
- Conducted tutorial sessions and provided one-on-one academic support to students, clarifying complex concepts in computer science and engineering subjects.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement.
- Edited and proofread content to confirm proper grammar, quality and consistency.
Student Counselor
ACE Engineering Academy
01.2019 - 10.2019
- Provided comprehensive counseling to prospective students and their families regarding the admissions process, academic programs, and campus life
- Assisted students in understanding admission requirements and helped them prepare application materials, including essays, resumes, and recommendation letters
- Facilitated targeted counseling sessions for a caseload of 15 students, focusing on individualized needs and academic challenges; developed customized action plans that resulted in improved grades for 80% of participants
- Reviewed and evaluated student applications, transcripts, and supporting documents to assess eligibility and academic potential
- Collaborated with admissions committees to make informed decisions on student admissions
- Offered post-admission support to ensure smooth transition and integration into the institution
Education
Master of Technology - Computer Science
Islamia College of Engineering (Distance)
Hyderabad, India11-2026
Bachelor of Technology - Computer Science
Springfields Engineering College
Hyderabad, India03-2017
Skills
- Auto Hotkey
- Excel VBA
- Data Analysis Tools
- Microsoft office
- Process Optimization
- Project Management
- Collaboration and Teamwork
- Problem-Solving
- Attention to Detail
- Stakeholder Management
- Team Training and Mentorship
- Communication Skills
Accomplishments
Automation & Efficiency Gains:
- Automated email retrieval and case processing for internal workflows, reducing processing time by 98% (2 minutes to 2 seconds per case); solution adopted program-wide
- Developed automation for Gridlock case retrieval, saving ~10 hours/week and significantly improving team productivity
- Built an automation tool to detect and reduce incorrect case transfers, improving routing accuracy and saving 5–6 hours/week of manual effort
Quality & Process Improvement:
- Exceeded defect detection targets (14.14% vs 1.90%) by identifying high-frequency workflow issues
- Conducted root cause analysis and identified incorrect case transfers (~88% cases) as a key defect driver
- Initiated process improvements including SOP alignment, removal of deprecated workflow options, and implementation of validation checks to enhance audit accuracy and data integrity
Operational Excellence & Continuous Improvement:
- Conducted Gemba walks to identify process inefficiencies and improvement opportunities in transportation workflows
- Contributed multiple improvement ideas during Kaizen events, focusing on workflow optimization and efficiency enhancement
Training & Leadership:
- Trained and mentored 22+ team members on BAU processes and escalation handling, improving team efficiency and issue resolution
Recognition & Awards:
- Awarded Star of the Month (Jan 2022) for outstanding performance
- Received Q2 2024 performance award for excellence in operations
- Earned multiple Rewards & Recognition (RnRs) for consistent high performance
Additional Information
- Interests: Reading mystery novels, Traveling, Exploring new technologies, Research
- Strengths: Quick learner
- Nationality: Indian
Timeline
Quality Analyst
Amazon
07.2025 - Current
Transportation Specialist
Amazon
05.2021 - 07.2025
Digital Marketing Executive
Sahayata Trust
07.2020 - 05.2021
Teaching Assistant
ACE Engineering Academy
10.2019 - 07.2020
Student Counselor
ACE Engineering Academy
01.2019 - 10.2019
Master of Technology - Computer Science
Islamia College of Engineering (Distance)
Bachelor of Technology - Computer Science
Springfields Engineering College
Interests
- Reading mystery novels
- Traveling
- Exploring new technologies
- Research
Languages
- English
- Hindi
- Telugu
- Urdu
Projects
Automation of Email Retrieval and Case Processing for Paragon Case management tool at Amazon
Description:
- Developed an AutoHotkey script to automate the retrieval and entry of email IDs, initially created for Amazon Paragon cases. Due to its success, the automation is now being implemented across the program wherever email retrieval is required, enhancing efficiency across multiple teams.
Key Features:
- Automated retrieval of email IDs from an MS Access database based on SCAC codes.
- Integrated conditional logic for dynamic text insertion, multi-email addition, and seamless navigation within case actions.
- Configured the script to trigger automatically under specific conditions, allowing it to run unobtrusively in the background.
Results:
- Achieved a 98% reduction in time spent on email retrieval, cutting down from 2 minutes to 2 seconds per case. This significant efficiency gain has led to a program-wide rollout to standardize email automation.
Technical Skills:
- AutoHotkey, MS Access Database management, Process automation, Solution scalability.
Gridlock Sims Case Retrieval Automation at Amazon
Description:
- Developed an automation script to streamline the retrieval of gridlock sim cases, supporting 3P trailer pool management and open gridlock scenarios.
Key Features:
- Automated extraction and insertion of site codes from an Excel sheet, modification of Paragon case links, and dynamic retrieval of case links.
- Configured to open new browser windows and tabs, allowing background processing without interrupting other tasks.
Results:
- Saved approximately 10 hours per week by automating repetitive case retrieval tasks, significantly boosting productivity and efficiency for the team.
Technical Skills:
- AutoHotkey, Excel data management, Browser automation, Time management.
Interests
- Reading mystery novels
- Traveling
- Exploring new technologies
- Research
Languages
- English
- Hindi
- Telugu
- Urdu