Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Interests
Languages
Additional Information
Timeline
Generic

SYEDA SAMEERA UNNISSA

Hyderabad

Summary

Dynamic professional with over 6 years of diverse experience in enhancing operational efficiency through strategic process management, collaboration, and problem-solving. Proven expertise in automation using AutoHotkey and Excel VBA, resulting in significant workload reduction and streamlined workflows. Successfully developed and implemented two automation projects: one to retrieve email addresses linked with SCAC codes, and another to extract active cases from Paragon case links into Excel for gridlock simulation tickets. This hands-on experience highlights a proactive approach to leveraging technology for operational improvement. Recognized for effective communication, teamwork, and consistently delivering high-quality project outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Transportation Specialist

Amazon
05.2021 - Current
  • Addressed and resolved transportation-related issues, including delays, damages, and discrepancies.
  • Identified areas for process improvements and implemented changes to enhance operational efficiency.
  • Established a centralized communication platform that improved inter-departmental coordination, now utilized by over 15 team members daily.
  • Acted as a point of contact for stakeholders.
  • Trained 15 new team members, improving the onboarding process and reducing training time by 25%
  • Participated in Kaizen events to identify and implement process improvements within transportation operations.
  • Developed and implemented an automation project for retrieving email addresses associated with SCAC codes, reducing manual effort by 98.3% and improving accuracy, resulting in a 20% increase in team output
  • Designed and executed another automation project to extract active cases from Paragon case links into an Excel sheet for gridlock sim tickets, increasing data retrieval efficiency by 90% and saving 2 hours per day.
  • Established effective communication channels between departments for seamless supply chain operations.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.

Digital Marketing Executive

Sahayata Trust
07.2020 - 05.2021
  • Planned, executed, and optimized digital marketing campaigns across multiple channels, including social media, search engines, email, and display advertising
  • Generated comprehensive reports to inform senior management of campaign progress and ROI
  • Worked closely with cross-functional teams, including sales, product development, and customer service, to align marketing strategies with business objectives
  • Increased website traffic by 30% through targeted social media campaigns
  • Conducted market research and competitive analysis to inform and refine advertising strategies.
  • Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
  • Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
  • Created email blast campaigns to target key customers.

Teaching Assistant

ACE Engineering Academy
10.2019 - 07.2020
  • Assisted in the development and execution of comprehensive lesson plans aimed at preparing students for the GATE examination
  • Assisted in delivering lectures and tutorials on various computer science subjects, including Data Structures, Algorithms, Programming Languages, and Database Management Systems
  • Conducted tutorial sessions and provided one-on-one academic support to students, clarifying complex concepts in computer science and engineering subjects.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement.
  • Edited and proofread content to confirm proper grammar, quality and consistency.

Student Counselor

ACE Engineering Academy
01.2019 - 10.2019
  • Provided comprehensive counseling to prospective students and their families regarding the admissions process, academic programs, and campus life
  • Assisted students in understanding admission requirements and helped them prepare application materials, including essays, resumes, and recommendation letters
  • Facilitated targeted counseling sessions for a caseload of 15 students, focusing on individualized needs and academic challenges; developed customized action plans that resulted in improved grades for 80% of participants
  • Reviewed and evaluated student applications, transcripts, and supporting documents to assess eligibility and academic potential
  • Collaborated with admissions committees to make informed decisions on student admissions
  • Offered post-admission support to ensure smooth transition and integration into the institution

Education

Master of Technology - Computer Science

Islamia College of Engineering (Distance)
Hyderabad, India
03-2026

Bachelor of Technology - Computer Science

Springfields Engineering College
Hyderabad, India
03-2017

Skills

  • Auto Hotkey
  • Excel VBA
  • Data Analysis Tools
  • Microsoft office
  • Process Optimization
  • Project Management
  • Collaboration and Teamwork
  • Problem-Solving
  • Attention to Detail
  • Stakeholder Management
  • Team Training and Mentorship
  • Communication Skills

Projects

Automation of Email Retrieval and Case Processing for Paragon Case management tool at Amazon

Description:

  • Developed an AutoHotkey script to automate the retrieval and entry of email IDs, initially created for Amazon Paragon cases. Due to its success, the automation is now being implemented across the program wherever email retrieval is required, enhancing efficiency across multiple teams.

Key Features:

  • Automated retrieval of email IDs from an MS Access database based on SCAC codes.
  • Integrated conditional logic for dynamic text insertion, multi-email addition, and seamless navigation within case actions.
  • Configured the script to trigger automatically under specific conditions, allowing it to run unobtrusively in the background.

Results:

  • Achieved a 98% reduction in time spent on email retrieval, cutting down from 2 minutes to 2 seconds per case. This significant efficiency gain has led to a program-wide rollout to standardize email automation.

Technical Skills:

  • AutoHotkey, MS Access Database management, Process automation, Solution scalability.


Gridlock Sims Case Retrieval Automation at Amazon

Description:

  • Developed an automation script to streamline the retrieval of gridlock sim cases, supporting 3P trailer pool management and open gridlock scenarios.

Key Features:

  • Automated extraction and insertion of site codes from an Excel sheet, modification of Paragon case links, and dynamic retrieval of case links.
  • Configured to open new browser windows and tabs, allowing background processing without interrupting other tasks.

Results:

  • Saved approximately 10 hours per week by automating repetitive case retrieval tasks, significantly boosting productivity and efficiency for the team.

Technical Skills:

  • AutoHotkey, Excel data management, Browser automation, Time management.

Accomplishments

Increased Efficiency:

  • Automated email retrieval and case processing for Paragon cases, reducing task time by 98% (from 2 minutes to 2 seconds per case), leading to a program-wide adoption of the solution.

Enhanced Productivity:

  • Developed a Gridlock Sims Case Retrieval Automation, saving approximately 10 hours per week, significantly boosting team efficiency.

Process Improvement Initiatives:

  • Conducted 2 Gemba walks to identify inefficiencies and areas for improvement within transportation operations.
  • Contributed four innovative ideas to a recent Kaizen event aimed at enhancing transportation operations.
  • Proposed solutions currently under review, expected to streamline processes and improve efficiency in the near future.
  • Demonstrated initiative and forward-thinking by actively participating in Kaizen events to drive positive change within the transportation department.

Training & Mentorship:

  • Trained, mentored, and conducted refresher sessions for 22 team members on Business-As-Usual (BAU) processes and handling escalations, ensuring smooth operations and effective problem resolution.

Recognition:

  • Awarded "Star of the Month" in January 2022 for outstanding performance and contributions to operational excellence.
  • Received an award in Q2 2024 for exceptional performance in prime operations.
  • Earned multiple Recognitions and Rewards (RnRs) for consistent high performance and contributions to team success.

Interests

  • Reading mystery novels
  • Traveling
  • Exploring new technologies
  • Research

Languages

  • English
  • Hindi
  • Telugu
  • Urdu

Additional Information

  • Interests: Reading mystery novels, Traveling, Exploring new technologies, Research
  • Strengths: Quick learner
  • Nationality: Indian

Timeline

Transportation Specialist

Amazon
05.2021 - Current

Digital Marketing Executive

Sahayata Trust
07.2020 - 05.2021

Teaching Assistant

ACE Engineering Academy
10.2019 - 07.2020

Student Counselor

ACE Engineering Academy
01.2019 - 10.2019

Master of Technology - Computer Science

Islamia College of Engineering (Distance)

Bachelor of Technology - Computer Science

Springfields Engineering College
SYEDA SAMEERA UNNISSA