Summary
Work History
Education
Skills
Websites
Accomplishments
Languages
Passions
Languages
Timeline
Generic

SYED ASHIF RAZA

Durgapur

Summary

Dynamic and results-oriented professional with a robust internship experience at TechNext TechnoSoft Company, where I excelled in client support and technical issue resolution. Skilled in Adobe Photoshop and advanced Excel, I enhanced customer satisfaction through effective communication and problem-solving. My proactive approach led to significant improvements in support processes, showcasing my ability to drive positive outcomes.

Work History

Internee

TechNext TechnoSoft Company
Durgapur
06.2022 - 08.2022
  • Managed inbound and outbound client calls, addressing inquiries and providing support for technical issues
  • Effectively communicated product features, troubleshooting steps, and solutions to clients, ensuring customer satisfaction and loyalty
  • Collaborated with the technical team to resolve complex client concerns, facilitating timely and effective problem resolution
  • Documented customer feedback and issues, contributing to the development of improved support processes
  • Enhanced customer service skills, including active listening, problem-solving, and conflict resolution

Education

Bachelor of Commerce -

University of Calcutta
08.2023

Senior Secondary Examination -

Central Board of Secondary Education
06.2020

Secondary Examination -

Indian Certificate of Secondary Education
06.2018

Skills

  • Adobe Photoshop
  • Advance Excel
  • ERP 90
  • MS Office
  • Tally with GST

Accomplishments

  • Reached 65% customer satisfaction through enhanced communication skills.
  • Resolved over 50 client issues in two months.
  • Completed 90% of tasks before deadlines consistently.
  • Demonstrated excellent time management by handling multiple customer queries simultaneously, ensuring timely responses and resolutions.

Languages

  • Bengali, Native
  • English, Native
  • Hindi, Native

Passions

Engaging in sports, cooking, and exploring sci-fi movies, with interest in comic reading.

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Spanish
Elementary (A2)
A2

Timeline

Internee

TechNext TechnoSoft Company
06.2022 - 08.2022

Bachelor of Commerce -

University of Calcutta

Senior Secondary Examination -

Central Board of Secondary Education

Secondary Examination -

Indian Certificate of Secondary Education

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SYED ASHIF RAZA