Syeda Tashrif Zahan
Lakhimpur
Summary
I am from north lakhimpur, small town of north east India. My date of birth is 1979 19th October, i am a single mother of a 16th years old boy.
Overview
12
12
years of professional experience
Work History
Public Relations Manager
Accelcraft Gis Institute
GUWAHATI
03.2021 - 09.2022
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Produced and distributed internal and external communications.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Coordinated and managed sponsorships and sponsorship activation.
Telemarketer and Customer Service
Bharti AXA Life Insurance Company
GUWAHATI
07.2017 - 11.2019
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily and weekly sales reporting using assigned tools.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Made average of Number outbound and inbound calls per day.
Office Professional
Alpana Construction
GUWAHATI
01.2011 - 07.2017
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Education
Bachelor Of Arts - Education
Pragjyotish College
Guwahati 06.2002
12th -
North Lakhimpur College
North Lakhimpur 06.1997
Skills
- Media Relations
- Website Copy
- Client Meetings
- Oracle Open Office
- Public Relations Campaigns
- Customer Support
- Press Kits
- Department Oversight
- Audience Engagement
- Brand Messaging
- Staff Support
- Workflow Schedules
- Google Drive
- Press Release Writing
- Data Analytics
- Visual Design
- Social Media Content Creation
- Event Planning
- Manage Events
- Key Relationships
- Campaign Building
- MS Office
- [Type] Software Proficiency
- Good Telephone Etiquette
- Teambuilding
- Data Entry
- Excellent Communication
- Written Communication
- SEO Strategies
- Traffic Analysis
- Pivot Tables
- Fixed Income Modeling
- Test Case Scenarios
- Customer Experience Control
- Predictive Modeling
- External Market Data Tracking
- Microsoft Office Suite
- Digital Marketing
- Digital Tools
- Customer Engagement Strategies
Languages
Bengali
Advanced (C1)
English
Advanced (C1)
Timeline
Public Relations Manager
Accelcraft Gis Institute
03.2021 - 09.2022
Telemarketer and Customer Service
Bharti AXA Life Insurance Company
07.2017 - 11.2019
Office Professional
Alpana Construction
01.2011 - 07.2017
Bachelor Of Arts - Education
Pragjyotish College
12th -
North Lakhimpur College