Syed Azam
Bangalore
Summary
Assistant Operation Manager with extensive background in administration and Production. Supervise daily operations and Client requirements. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop highperforming teams. Strong analytical thinking, administrative and communication skills Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
Work History
Assistant Manager Operations
Sagility
Bangalore
03.2011 - 02.2024
- Monitored employee productivity and optimized procedures to reduce costs
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Coordinated with General Manager in different operational issues and promotional activities
- Working on TAT and meeting SLA
- Supervised operations team to support operational excellence and excellent customer service
- Introduced new methods, practices, and systems to reduce turnaround time
- Developed systems and procedures to improve operational quality and team efficiency.
- Organized and planned operational activities to ensure efficiency and productivity.
- Developed strategies for process improvement, cost reduction and increased customer satisfaction.
- Conducted performance reviews for staff members on a regular basis.
Education
Diploma in Computer Application -
Indian Institute of Management And Engineering
Bangalore03-2004
Secondary school -
Kinto High School
Bangalore, Karnataka01.1999
Skills
- Management Skills
- Creativity
- Negotiation
- Critical Thinking
- Leadership
- Decision-making and problem-solving abilities
- Inventory management
- Leadership and people management
- Interpersonal skills
- Problem solving
- Time management
- Standard Operating Procedures
- Operational planning
Accomplishments
- Awarded with Ekalavya for best Trainee
- Awarded with Dronacharya for best Trainer
- Awarded Perfect Service Ambassador
Languageexpertise
- English
- Kannada
- Hindi
Languages
English
First Language
Hindi
Advanced (C1)
C1
kannada
Advanced (C1)
C1
english
Advanced (C1)
C1
Timeline
Assistant Manager Operations
Sagility
03.2011 - 02.2024
Diploma in Computer Application -
Indian Institute of Management And Engineering
Secondary school -
Kinto High School
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