Dr. Bilal Ahmar Syed
Manager III, Account Management (L6)
Bengaluru
Summary
Multi-talented People Manager with 10+ years of overall experience, consistently rewarded for success in planning, operational improvements, account management and revenue/profitability growth. Worked in multiple roles including, but not limited to Vendor, Account, Project, Product, Program & People Management.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Manager III, Account Management (L6)
Amazon
05.2024 - Current
- Account Management: Spearheading the Amazon EU Account Management charter & Vendor Consultant Program (VCP) for Beauty, Pet Products, Grocery and Personal Care Appliances categories with a revenue of €3.8 BN.
- People Management: As the Manager, Account Management, I lead a team of 4 Managers, each of whom oversees a group of 15-20 Account Managers, for a total organization size of 70 professionals. As a team, we collectively service ~300 strategic Tier1 EU and UK vendors.
- Program Management: Leading the for the 'Deals' workstream for VCP, I developed strategic initiatives from the ground up to streamline the deals process and drive program adoption from 22% to 90% within a 5-month period.
- Business Impact: Program Lead driving European Union's General Product Safety Regulations (GPSR) compliance initiative and achieving a compliance rate of 99.4% and safeguarding potential GMS suppression of €9.4 BN in 4 months
Retail Vendor Manager III (L6)
Appario Retail Private Limited
10.2022 - 05.2024
- Vendor Management: Revenue and Profitability Owner of a Portfolio worth INR 3000 CR ($375 MM) in Laptops and Desktops Category;
- People Management: Managing a team of Four, consisting of Vendor Managers (L5) and Associate Vendor Managers (L4) each managing a minimum portfolio of INR 250 CR ($32 MM);
- Business Growth: Facilitated growth across laptop brands and established Appario as leading retailer - 35% CAGR over last 4 years;
- New Business Launch: Established and launched Enterprise Business venture from ground up, driving additional revenue of INR 400 CR ($50 MM) in 2022 & 2023;
- Program Management: Organization Head for Return reduction & Value Recovery Maximization Program; Developed strategies ground up to reduce cost of business waste by INR 40 CR ($5MM)/year;
- Awards & Recognitions: Awarded Cow Boy Award (highest award in Amazon/Appario Ecosystem) for launching above mentioned Enterprise Business.
Retail Vendor Manager II (L5)
Appario Retail Private Limited
04.2020 - 09.2022
- Vendor Management: Revenue and Profitability Owner of a Portfolio worth INR 2600 CR ($325 MM) in Non Gaming Laptops and Desktops Category;
- People Management: Managed a team of Three Associate Vendor Managers (L4) each managing a minimum portfolio of INR 200 CR ($25 MM);
- Business Growth: Achieved 33% year-over-year revenue growth for FY'21 and 125% year-over-year growth for FY'20, while exceeding profitability goals;
- Program Management: Developed selection recovery mechanism ground up, generating incremental revenue of INR 100 CR ($12.5MM)/year;
- Awards and Recognition: Awarded Door Desk Award (second highest award in Amazon/Appario Ecosystem) for developing python tools and creating SOP for above mentioned selection recovery mechanism.
Retail Vendor Manager I (L4)
Appario Retail Private Limited
10.2018 - 03.2020
- Vendor Management: Revenue and Profitability Owner of Portfolio worth INR 1000 CR ($125 MM) - Brand Manager for HP, Microsoft, Dell and ASUS
- Business Growth: Delivered 42% year-over-year revenue growth in FY'19, while exceeding profitability goals
- Program Management: Category SME for Affordability and Pricing Automation and Competitiveness Program; Developed strategies to improve Pricing Competitiveness - from 92% to 98% & Pricing Automation - From 55% to 72%
- Awards and Recognitions: Awarded Door Desk Award (second highest award in Appario/Amazon ecosystem) for improving above mentioned pricing automation and competitiveness metrics
Manager I, Customer Service (L4)
Amazon
10.2017 - 09.2018
- Program Management: CS POC for process improvement - Amazon Customer Excellence System (ACES) program;
- Product Management: Developed tools towards error reduction and improved customer positive response rate (metric that captures customer's feedback) from 66% in 2017 to 71% in 2018 for email contact channel - Best in Class for Amazon.in Ecosystem;
- People Management: Managed team of 20 subject mater experts and quality assurance associates;
- Awards and Recognitions: Awarded Cow Boy Award (highest award in Amazon Ecosystem) for developing above mentioned error reduction tools and improving site PRR by 500 bps.
Senior Process Trainer (L4)
Amazon
06.2016 - 08.2017
- New Site Launch: Lead the end to end planning & execution from Training and new hire onboarding, while launching Amazon Coimbatore and NOIDA customer service sites (Headcount of 2000/site);
- Program Management: Pioneered launch of Department-specific trainer (DST) program for Amazon.in - Developing top performing Associates into future trainers;
- People Management: Managed a team of 25 Department specific trainers; Onboarded and Trained 625 new hire associates while managing their transition into Full time employees
Social Media Specialist (L3)
Amazon
02.2016 - 05.2016
- Moderated official Amazon India's Facebook, Twitter, and Play store pages; Handled Executive Customer relations and escalations done to Directors and VPs of Amazon.in
Customer Service Associate (L2)
Amazon
04.2015 - 01.2016
- Managing and Responding to customer inquiries, resolving issues, and handling customer complaints through phone, email, and chat support
Education
Doctor of Pharmacy - Clinical Pharmacy
Malla Reddy College of Pharmacy, Osmania University
Hyderabad 05.2012 - 05.2015
Bachelor of Pharmacy - Pharmacy
Anwarul Uloom College of Pharmacy, JNTU
Hyderabad 05.2008 - 04.2012
Skills
Vendor Management
Accomplishments
- Door Desk & Money Ball Award by Appario Retail (08'23); Awarded for securing funds from Intel, AMD & Google and improving bottomline by $1MM;
- Cowboy Award by Appario Retail (07'22); Awarded for Unblocked Enterprise Business, generating incremental revenue of INR 200 CR ($26MM) in 2022;
- Door Desk & Money Ball Award by Appario Retail (07'21); For developing SOP & Python tools to recover selection gaps, driving incremental revenue of INR 100 CR (12.5MM);
- Door Desk & Money Ball Award by Appario Retail (05'20); Awarded for improving Pricing Competitiveness - from 92% to 98% & Pricing Automation - From 55% to 72%;
- Cowboy Award by Amazon (06'18); Awarded for developing error reduction tools and improving Site Positive response rate from 66% to 71% i.e., Best in Class for Amazon
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager III, Account Management (L6)
Amazon
05.2024 - Current
Retail Vendor Manager III (L6)
Appario Retail Private Limited
10.2022 - 05.2024
Retail Vendor Manager II (L5)
Appario Retail Private Limited
04.2020 - 09.2022
Retail Vendor Manager I (L4)
Appario Retail Private Limited
10.2018 - 03.2020
Manager I, Customer Service (L4)
Amazon
10.2017 - 09.2018
Senior Process Trainer (L4)
Amazon
06.2016 - 08.2017
Social Media Specialist (L3)
Amazon
02.2016 - 05.2016
Customer Service Associate (L2)
Amazon
04.2015 - 01.2016
Doctor of Pharmacy - Clinical Pharmacy
Malla Reddy College of Pharmacy, Osmania University
05.2012 - 05.2015
Bachelor of Pharmacy - Pharmacy
Anwarul Uloom College of Pharmacy, JNTU
05.2008 - 04.2012
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