SYED FAISAL ALI

• Utilized software systems to record progress of various tasks. Assisted Branch Operations Manager with ad-hoc tasks. Prepared project documentation for branch teams.
• Organized office operations and procedures. Coordinated and maintained meeting notes and cross-functional marketing.
• Remained calm and professional in stressful situations.Maintained scheduling for main branch to keep shifts appropriately staffed.
• Performed duties in office environment during operating hours. Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.

• Performed research on implementation and efficiency of training methods and techniques such as ALAP and ALAP methods to create well-rounded skills development program. Created content for various training programs.
• Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training.
• Observed office settings to determine soft skills needs before presenting.
• Monitored growth and development of individual soft skills. Monitored participant workflow and behaviors throughout training process.
• Scheduled and taught in class and online courses to increase learning opportunities. Tracked attendance and progress against goals for each participant.
• Identified and solved internal problems related to employee turnover by revamping training approaches. Eliminated process gaps by implementing new methods of standardized training. Recorded and edited videos for use in later courses or by remote learners.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Worked online company's software. Team handling ( Acting Team lead).Worked closely with manager as a SPOC. I used to share the reports with Manager for day to day activity, do RCA for Escalation, R&D to minimize the error percentage, share the new download with the team, Client Interaction and relationship management.

• Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
• Consulted and advised department heads on equipment and supply decisions.
• Managed staff, interviewed new hires, and conducted performance evaluations for staff of 50
• Achieved cost reductions of $2500 while maintaining production levels and improving quality of supplies and services.
• Modified price levels, availability and markets for competitive company advantage.
• Reviewed purchasing department activities with Assistant Purchase Manager to evaluate opportunities for cost savings and efficiency improvements.
• Supervised purchasing and warehousing processes to reduce loss, time and injuries.

• (REBEL US Driver Campaing) Blended Processs
• KPI Team handelling , Analytical and problem solver
• Proficient in Ms Word & Ms excel
• Solving the customers query via mail,chat, calls.

• And Merchant Cash Advance)
• KPI: Analytical and problem solver
• Proficient in Ms Word & Ms excel Online Sales
• Cold Calling to USA
• To Generate the Leads of Unsecured Loans
• Look after the Operational activities such as report making.

• KPI: Analytical and problem solver
• Proficient in Ms Word & Ms excel Worked at CRM Service Portal
• Handled inbound and outbound calls
• Escalation and Technical Call Handler.