Syed Faiz Ahmed
Bangalore
Summary
Seasoned Delivery Manager with a background in streamlining logistics and operations for optimal productivity. Strengths lie in multitasking, prioritizing tasks, and leading teams towards achieving operational goals. Focused on fostering team collaboration and enhancing customer satisfaction through prompt deliveries. Notable impact includes improved delivery times and increased efficiency in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Manager
Kelp HR
Bangalore
11.2024 - 01.2025
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
- Monitored customer feedback throughout the product lifecycle to ensure satisfaction with delivered products or services.
- Negotiated contracts with vendors for hardware and software purchases or services rendered.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Monitored staff and organization of delivery department.
- Refined and organized delivery processes for all incoming products.
Client Relations Officer/ Client Success Operations Executive
International Water Association (IWA)
London
03.2023 - 10.2024
- Guided members through service options by addressing questions on terms, pricing, and availability.
- Prepared pricing agreements and contracts to close sales. Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Connected members with services based on individual needs and vendor capabilities.
- Conferred with existing and potential members to assess requirements and propose optimal solutions. Used CRM software to record members interactions and track general sales activities for review and follow-up.
- Prepared and mailed invoices to members, processed payments, and documented account updates. Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties. Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines. Verified accuracy of billing data and corrected discrepancies.
- Modified databases to meet needs and goals determined during planning process.
- Conducted tests to identify issues and make necessary modifications. Adhered to set schedules to test databases for flaws and reduce downtime.
- Applied effective time management techniques to meet tight deadlines.
Inside Sales Executive
Korcomptenz
Chennai
04.2022 - 02.2023
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Exceptional computer skills.
- Completed daily outbound calls and inbound calls, up to required hours per day.
- Designed a survey method to evaluate the inside sales team.
- Monitored and amplified the sales pipeline to maintain the flow of potential leads and prospects.
Operations Analyst
Natwest Group, Royal Bank of Scotland (RBS)
London
07.2021 - 03.2022
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Implemented quality control measures to ensure adherence to established standards.
- Generated reports of findings to help management with making key decisions.
- Designed plans to improve operations, and suggested changes to systems for overall organization.
- Generated CRM reports to maintain client records on customer activity and personal data.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
- Scanned the system for frequent technical issues, employing troubleshooting techniques for resolution.
- Answered a constant flow of customer emails with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Sales Operations Executive
V.S.T Titanium Motors, Mercedes Benz
Chennai
02.2021 - 06.2021
- Worked closely with sales management to inspect sales process quality, and prioritize opportunities for improvement.
- Monitored the accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Demonstrated products to show potential customers' benefits, advantages, and encourage purchases.
- Built relationships with customers and the community to establish long-term business growth.
- Provided primary customer support to internal and external customers.
- Answered a constant flow of customer calls with minimal wait times.
Digital Marketing Intern
Gexin Design
Chennai
06.2020 - 09.2020
- Created engaging content for Pinterest, Facebook and Instagram.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Created proposals and organized pursuit documentation to support marketing staff.
- Wrote interesting copy with eye for current trends and viral potential.
- Resolved problems, improved operations and provided exceptional service.
- Monitored social media for trending news, ideas and feedback.
- Improved search-related activities through ongoing analysis, experimentation or optimization tests.
Education
MBA - Operations Management
SRM Institute of Science And Technology
Chennai05-2021
Bachelor of Technology - Mechanical Engineering
SRM Institute of Science And Technology
Chennai05-2019
12th Grade -
AkshayaH Matriculation & Higher Secondary School
Chennai05-2015
10th Grade -
International Indian School (CBSE)
Tabuk, Saudi Arabia05-2013
Skills
- Customer complaint handling
- Salesforce CRM
- Emergency procedures
- Test execution
- Figma (basic
- Preventive Maintenance
- Hubspot CRM
- Zoho CRM
- Microsoft Excel
- Powerpoint
- Advance Excel
- Requirements gathering
- Issue resolution
- Team supervision
- Assertive
- Communication
Languages
Urdu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Certification
- Management- Strategic Marketing
- Digital Marketing-
- Purchasing Management
- Supply Chain Management-
- Brand and Product Management-
Affiliations
- Reading
- Travelling
- Motorcycling
- Photography
- Cooking
- Music
- Movies & Series
- Poetry
Timeline
Delivery Manager
Kelp HR
11.2024 - 01.2025
Client Relations Officer/ Client Success Operations Executive
International Water Association (IWA)
03.2023 - 10.2024
Inside Sales Executive
Korcomptenz
04.2022 - 02.2023
Operations Analyst
Natwest Group, Royal Bank of Scotland (RBS)
07.2021 - 03.2022
Sales Operations Executive
V.S.T Titanium Motors, Mercedes Benz
02.2021 - 06.2021
Digital Marketing Intern
Gexin Design
06.2020 - 09.2020
MBA - Operations Management
SRM Institute of Science And Technology
Bachelor of Technology - Mechanical Engineering
SRM Institute of Science And Technology
12th Grade -
AkshayaH Matriculation & Higher Secondary School
10th Grade -
International Indian School (CBSE)
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