SYED GHULAM MURTAZA
Lucknow
Summary
Handled middle level assignments in Operations Management with an organization of repute preferably in the Airlines/ Service Industry.
A results driven senior professional with nearly 18 years of experience in airport operations, handling Loading, Offloading team and ramp operation, servicing etc. A keen planner and strategist with proven abilities in addressing Airport Operations handling security &, operational issues, resolving performance bottlenecks and achieving desired objectives.
Overview
23
23
years of professional experience
Work History
Facility Manager
EMAAR India Limited
Lucknow
10.2022 - Current
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Assisted in developing emergency response plans for natural disasters or other emergencies.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Created processes to improve operational efficiency within the facility's departments.
- Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Maintained records relating to all aspects of facilities management including financial data.
- Scheduled and monitored on-site inspections of facility.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
- Supervised vendors and contracts to support office environment.
- Established department goals and deadlines.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Participated in architectural and engineering planning and design.
- Planned, administered and controlled budgets for equipment and supplies.
Operation Manager
Ziffy Homes (Omatra Hospitality Services Pvt Ltd)
Gurugram
09.2019 - 10.2022
- Customer handling at ground in across 180 apartments
- Handling staff strength of 40 team members and vendors for support service
- Maintenance and upkeep of the campus or premises
- Handling Escalation and closing the ticket raised for complaint or request
- Meeting the customers on daily basis and assisting them in relate to needs like food and beverage support, travel desk, laundry etc
- Handling all arrival and update on PMS - Cloudbed
- Handling walkin, negotiation price and update in PMS
- Cashier report and book keeping in PMS and reports to the central team
- Handling preventive maintenance check of large equipment DG, Elevators, Solar Panels, Water treatment plant and Water storage
- Coordination with manpower resourcing vendor
- Attendance and payroll of employees on monthly basis
- Handing corporate visits at premises and show round of the property
- Managing C-Form under Foreigner's Act and regular submission to FRRO or local police station
- Responsible as one point of contact as incharge for the unit and maintaining quality with budgeted cost.
Duty Manager
Spicejet Ltd
New Delhi
05.2018 - 02.2019
Ramp Manager
Indo-Thai Management Services Pvt. Ltd
Amritsar
10.2017 - 04.2018
Ramp Manager
Indo-Thai Management Services Pvt.Ltd.
Lucknow
04.2016 - 10.2017
- 11th October with Indo-Thai Management Services Pvt.Ltd
- (G.H.A
- For Various Airline Based at Lucknow Airport) as a Ramp Manager.
Duty Officer
Cambata Aviation Pvt. Ltd
New Delhi
03.2001 - 12.2015
- G.H.A
- For Various Airline Based at I.G.I
- Airport) New Delhi as Duty Officer Responsibilities: Supervising loading & offloading of different wide body & narrow body aircrafts safely
- Monitoring the punctuality of all assigned flights to ensure an acceptable level of on time departures
- Analyzing and checking individual allocated flights in order to avoid any possible situation that could cause disruption or delay
- Disseminating the information from all inbound signals and transfer messages regarding passengers, cargo, mail and courier to ensure that transfer unit personnel are roster, briefed and in position at flight arrival
- Liaisoning with all the departments to ensure that resources (manpower/equipment) are available, serviceable and in position prior to flight arrival, enabling on time performances
- 11th October with Indo-Thai Management Services Pvt.Ltd
- (G.H.A
- For Various Airline Based at Lucknow Airport) as a Ramp Manager
- Ensuring critical decision on adjustment of equipment or manpower levels and cleaning standards plus last minute acceptance of load are correctly taken
- Assuring that the post flight filling is done according to airlines procedures, DGCA & IATA regulations
- Dealing with Government authorities like ATC, Immigration, and Customs for smoother flight operations
- Crew handling and assistance
- Functioning as a Ground Dispatcher
- Assisting passenger and sorting out their problem in all respect
- Function like visa check ( Gulf countries/European sectors and all types of visas) Aircraft security, Baggage reconciliation and profiling passengers etc
- Ensuring that the service record of equipments maintenance made on time to time
- Ensure the serviceability of all ground support equipment before releasing for flight operation
- Liasioning with Ramp Operation staff for awareness of unserviceability of the equipments
- Always keep liasioning with Safety Department for safety of our staff and equipments.
Education
Bachelor of Arts -
Lucknow University
LucknowSkills
- PMS / ERP
- Interpersonal skills
- Managerial aptitude
- Safety Management
- Operations Management
- Safety oversight
- Facilities Management
- Problem-Solving
- Effective Communication
- Emergency Response
- Flight log maintenance
- Security Regulations
- Airfield management
- Schedule oversight
- Teamwork and Collaboration
Personal Information
- Passport Number: L 9077915
- Passport Expiry Date: 05/12/24
- Father's Name: Mr. Syed Husain Haider Abidi
- Date of Birth: 07/15/74
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
- Arabic (read)
Training
- Posses' Passport and visa check and fraud deduction training with British High Commission.
- Passport/ Visa detection by Gulf Air.
- Dangerous Goods training from NIAMAR institute of Airport Authority
Timeline
Facility Manager
EMAAR India Limited
10.2022 - Current
Operation Manager
Ziffy Homes (Omatra Hospitality Services Pvt Ltd)
09.2019 - 10.2022
Duty Manager
Spicejet Ltd
05.2018 - 02.2019
Ramp Manager
Indo-Thai Management Services Pvt. Ltd
10.2017 - 04.2018
Ramp Manager
Indo-Thai Management Services Pvt.Ltd.
04.2016 - 10.2017
Duty Officer
Cambata Aviation Pvt. Ltd
03.2001 - 12.2015
Bachelor of Arts -
Lucknow University
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