Syed Imran Ahmed.M
Mount Road
Summary
Dynamic operations leader with a distinguished record at Parveen Travels Pvt Ltd, excelling in operational management and customer relationship management. Seasoned Head of Operations with robust knowledge in managing business operations. Proven ability to streamline processes, enhance productivity and implement operational strategies for business growth. Strengths include strategic planning, team leadership, problem-solving and decision-making skills. Previous roles have consistently resulted in improved efficiency and cost reduction measures in operations.
Overview
13
13
years of professional experience
Work History
Operation Head
Parveen Travels Pvt Ltd
Chennai
10.2022 - Current
- Managed daily operations for travel services and customer support to ensure efficiency.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Developed operational guidelines optimizing workflow and enhancing team performance.
- Implemented quality control measures ensuring consistent service delivery across all platforms.
- Oversaw staff training programs, promoting service excellence throughout the organization.
- Coordinated operations activities, facilitating seamless execution of processes.
- Analyzed customer feedback to pinpoint opportunities for service optimization.
- Established partnerships with external organizations to foster collaborative benefits.
Branch manager
Parveen Travels Pvt Ltd
Chennai
07.2017 - Current
- Oversaw daily operations of travel services, enhancing customer inquiry management.
- Coordinated staff schedules to ensure optimal coverage during peak periods.
- Implemented process improvements to streamline booking procedures and workflows.
- Resolved customer complaints promptly, upholding high service quality standards.
- Conducted regular performance reviews for all branch employees to promote development.
- Monitored monthly financial performance, ensuring accurate record-keeping of transactions.
- Assigned duties to employees, evaluating work for accuracy and timeliness.
- Maintained accurate financial transaction records to support operational integrity.
Booking executive
Parveen Travels Pvt Ltd
Chennai
05.2013 - Current
- Streamlined travel booking processes to meet diverse client preferences.
- Developed customized travel proposals based on specific client requirements.
- Resolved customer inquiries and promptly addressed travel-related issues.
- Collaborated with team members to refine customer service strategies.
- Trained new staff on company policies and procedures for compliance.
- Spearheaded initiatives enhancing overall customer service across organization.
Education
12th -
Madarasa-E-Azam Govt Boys Higher Secondary School
Chennai06-2008
10th -
Madarasa-E-Azam Govt Boys Higher Secondary School
Chennai06-2006
Bachelor of Economics (B.A) - Economics
The New College
ChennaiMaster of economics (M.A) - Economics
The New College
ChennaiSkills
- Team spirit
- Operational management
- Customer relationship management
- Staff training
- Problem solving
- Time management
- Budgeting and cost control
- Adaptability and learning
- Commitment to excellence
- Work ethic
- Positive work attitude
- Field proficiency
- Communication skills
- Interpersonal abilities
- Confidence
- Critical thinking
- Problem-solving
- Flexibility
- Self-motivation
- Leadership skills
- Collaboration
Languages
- Tamil
- Hindi
- Urdu
- English
Extracurricular Activities
NCC - Attended army attachment camp in Bangalore NSS - Attended many social camps Interested in Sports like Cricket Member in 'Help Age India Foundation' Participated in 'Gujarat Fund Donation'
Areas Of Interest
- Computer
- Love to deal with different kind of customers
Personal Information
- Father's Name: Mr. Syed Muneer
- Date of Birth: 04/29/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the statements made by me in the CV are true and complete to the best of my knowledge and belief and nothing has been concealed or suppressed.
Timeline
Operation Head
Parveen Travels Pvt Ltd
10.2022 - Current
Branch manager
Parveen Travels Pvt Ltd
07.2017 - Current
Booking executive
Parveen Travels Pvt Ltd
05.2013 - Current
12th -
Madarasa-E-Azam Govt Boys Higher Secondary School
10th -
Madarasa-E-Azam Govt Boys Higher Secondary School
Bachelor of Economics (B.A) - Economics
The New College
Master of economics (M.A) - Economics
The New College