I'm Bibliophile
Syed Imran Raza
Student
Hyderabad,India
Summary
Skilled in customer support with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of computer skills as well as written skills. Also, I'm enthusiastic to share my critical thinking skill to team success through hard work, attention to detail and excellent organizational skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Support Professional
Sykes Enterprises
Hyderabad, India
01.2021 - Current
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
- Troubleshot problems with software, hardware and networking for users.
- Recognized escalation needs and connected customers with advanced support staff.
Education
No Degree -
Indo American High School
Hyderabad 04.2001 -
Intermediate - MPC
Sri Chaitanya Junior Kalasala
Hyderabad 06.2016 - 07.2018
Skills
Customer service expert
undefinedInterests
Nature lover
Loves Playing cricket
Extrovert
Certification
Computer Application
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Zendesk tool to complete the documentation part.
Timeline
Customer Support Professional
Sykes Enterprises
01.2021 - Current
Computer Languages
06-2020
Computer Application
06-2018
Intermediate - MPC
Sri Chaitanya Junior Kalasala
06.2016 - 07.2018
No Degree -
Indo American High School
04.2001 -
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