Syed Imtiyaz Ali

Key Responsibilities :

• Have 1 year + experience in semi voice International process .
• Resolving customer queries via chat, calls & Emails support .
• Worked on Purchase order from clients and fix System error cases to release for payment .
• Worked on Instant access like providing resolution via calls related to products of Autodesk .
• Receive clients appreciation on my Performance
• Worked for EMEA, APAC & AMER shift 24×7.

Key Responsibilities :

• 2 and Half year of experience in semi voice process ( voice, Email ,chat ).
• Deal with RI and NRI customers for 3 in 1 Demat account .
• Handle all queries like Debit ,credit of all transaction for buying and selling shares .
• Help customers for Bank account related queries .

Key Responsibilities :

• Worked on Accounts payable ( End to End process)
• Worked on Invoice process ,Purchase order,Non Po, Travel Invoices ,Etc.
• Performed quality check ( Quality control) for Invoice processing .
• Handle mail queries and provide resolution to clients within TAT .
• Weekly calls with clients related to escalation matrix and promotion of products .