Syed Kazeem Uddin

• Collaborated closely with eCommerce team to ensure consistent product representation across online platforms and brick-and-mortar stores.
• Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
• Increased client satisfaction by providing personalized travel recommendations and itinerary planning.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through our agency.
• Managed budgets effectively for group tours, maximizing value without sacrificing quality experiences for participants.
• Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities.
• Developed strong relationships with clients, resulting in repeat business and referrals.

• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Handled end to end airline operation - Customer Care related issues, Reservations, Web site support, Bulk bookings, Notification, Re-booking, Web check-in, Credit card verification, Queues Management, Email management for all corporate and travel agent queries.

Managing the pickup process of goods from sellers, coordinating with delivery partners, ensuring timely collection, and overseeing the overall efficiency of the first mile operations within their assigned area, including managing a team of delivery associates, adhering to standard operating procedures, and resolving any issues that arise during the pickup process.