Syed Maher Ul Haq
Operations Manager- Travel
Bengaluru
Summary
Targeting assignments in Customer Service & Process Operations / Improvements Versatile, result-oriented Professional, offering over 13 years of rich experience, expertise in running successful method-oriented operations and taking initiatives for business excellence through process improvement;meeting top /bottom-line objectives;over came complex business challenges and made high-stake decisions in Travel and Tourism. A persuasive & influential professional having strong strategic & operational expertise in Aviation domain; skilled at directing the company towards achieving increased airline valuation, better optimization. Expert at handling corporate clients, dealing with them on international and domestic flights, providing best accommodation including 4- and 5-star hotel. Deal with leisure and cruse booking. Effective leader with excellent motivational, relationships & negotiation skills to sustain growth momentum while motivating peak individual performances. Proven track record in maintaining service standards/operational policies, planning, and implementing effective control measures to reduce running costs of the unit.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Operations Manager-Travel
TQue3TravelManagementPvt
Bengaluru
07.2022 - Current
- Key Result Areas:
- Supervised trained, and mentored agent staff to ensure service level satisfaction for corporate clients
- Completed high volume of reservations accurately and proficiently
- Providing high level of customer service to executive travelers
- Negotiation with Airline and Hotels & Payment Tracking
- Addressed service-related issues and ensured customer satisfaction
- Oversight of the travel management company including all operational issues, SLA’s, management reporting systems, and adherence to policy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Senior Travel Consultant
Mystifly Consulting India Private Limited
Bengaluru
02.2016 - 06.2022
- Key Result Areas:
- Taking care of Mystifly clients dealing directly with handing their International & domestic tickets, hotel, car booking and leisure bookings
- Negotiation with the Airline and Hotels for corporate tie up.
- Coordinating directly with the corporate’s internal employees, Sr
- Management and Top management
- Maintain regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Followed up with customers to increase customer service with travel plans.
- Conducted market research to investigate potential new travel destinations.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Handled sensitive personal data with discretion.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
Senior Travel Consultant
American Express
Bengaluru
05.2015 - 12.2016
- Global Business Travel) as SeniorTravel Consultant
- Key Result Areas:
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Implant Cognizant Corporate
- Taking care of their international & domestic booking and hotel booking
- Handling their queries on the phone and resolving it
- Ensuring the customer is satisfied and making the required arrangements for their travel and booking based on their choice.
Senior Travel Consultant
Uniglobe Air Travel Bureau
11.2012 - 05.2015
- Implant at Airbus corporate
- Taking care of their international & domestic flight bookings,visas and hotel bookings
- Maintaining DSR (Daily Sales Report)
- Negotiation with the Airline and Hotels for corporate tie up
- Ensuring the customer is satisfied and making the required arrangements for their travel and booking based on their choice
- Giving the customer the best outcome of the fares of their choice and
- Convenience based on the requirement of the passengers
- Submitting Monthly Bills for Payments to Corporate
- Generating daily sales report,MIS&Monthly Reports.
Senior Travel Consultant
Carlson Wagonlit Travel
05.2010 - 10.2012
- Implant in Accenture, Jupiter Networks and NXP Semiconductors
- Takingcareoftheir international &domesticflight bookings,visas andhotelbookings
- Maintaining DSR (Daily Sales Report)
- Negotiation with the Airline and Hotels for corporate tie up
- Submitting Monthly Bills for Payments to Corporate
- GeneratingDaily salesreport,MIS&MonthlyReports.
Travel Consultant
BCD Travel
08.2009 - 05.2010
- Result Areas:
- Implant at SAP corporate
- Takingcareoftheir international &domesticflight bookings,visas andhotelbookings
- Maintaining DSR (Daily Sales Report)
- Negotiation with the Airline and Hotels for corporate tie up
- Submitting Monthly Bills for Payments to Corporate
- GeneratingDaily salesreport,MIS&MonthlyReports
- Submitting Monthly Bills for Payments to Corporate.
Education
Bachelor of Science - Computer Application
Vinayaka Mission University
Salem, Tamilnadu, India 12.2002 - 12.2005
12 CLASS (PUC) - Commerce
Gurukul Vidyalaya
Mathura 06.1999 - 05.2000
Skills
SKILL SETundefined
Certification
AMEDEUS Course.
Timeline
Operations Manager-Travel
TQue3TravelManagementPvt
07.2022 - Current
Senior Travel Consultant
Mystifly Consulting India Private Limited
02.2016 - 06.2022
Senior Travel Consultant
American Express
05.2015 - 12.2016
Senior Travel Consultant
Uniglobe Air Travel Bureau
11.2012 - 05.2015
Senior Travel Consultant
Carlson Wagonlit Travel
05.2010 - 10.2012
Travel Consultant
BCD Travel
08.2009 - 05.2010
Bachelor of Science - Computer Application
Vinayaka Mission University
12.2002 - 12.2005
12 CLASS (PUC) - Commerce
Gurukul Vidyalaya
06.1999 - 05.2000
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