Summary
Overview
Work History
Education
Skills
Interests
Achievement - Special Mention
Timeline
Hi, I’m

Syed Minhaj Hassan

Director Of Operations And Customer Success
Bangalore
Syed Minhaj Hassan

Summary

Experienced Operations lead proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

14
years of professional experience

Work History

Bryt Learning Technologies Pvt Ltd
Hyderabad

Director of Operations and Customer Success
04.2023 - Current

Job overview

  • Member of the Core Leadership Team at Bryt Learning Technologies
  • Manage and own key areas such as Procurement and Administration, Customer Relations, Vendor Relations, Payments, Inventory Management, Logistics and Distribution to Partner Schools, and the BrytStar Championship
  • Designed a workflow and distribution supply chain to streamline deliveries of assets to schools across 3 states which reduced logistics expenses by 30% and turn around time by 50%
  • Control Inventory management , created an inventory recording system of all the books and assets from production to delivery reducing shrinkage rate by 10% , this also tracks defects and batch numbers to coordinate with vendors.
  • Oversee cash flow and improved payment collections by 40% with reduced net time
  • Spearheaded the School Transformation Program for schools in Hyderabad, a partner consulting program where we work with School owners and KDMs to manage the transformation into a strong school brand
  • Set up the first training centre and storage facility for Bryt

Bryt Learning Technologies Pvt Ltd.
Hyderabad

Director of Program Operations
10.2022 - 03.2023

Job overview

  • Designed, organised, managed and hosted the BrytStar Championship, a student enrichment program for 3500 students across 23 budget private schools in Hyderabad. The Final Championship was attended by 1000+ crowd of School owners, Teachers and Parents .
  • Conducted a day long qualifying round across 23 participating schools to ensure 100% participation all under a fixed budget .
  • Bryt Star championship is an Inter-School competition for Co-curricular activities focused on increased exposure and skill development

Minhaj's Academy
Bangalore

Founder and Teacher
11.2018 - Current

Job overview

Tackling Education with a focus on Conceptual Understanding

  • Founded and set up an Educational Academy catering to students from Grade 8-12 from ICSE, IGCSE and CBSE boards. Our pedagogy focused on building curiosity and relevance to the subject matter followed by bridging the gap with concepts. We are primarily focused on delivering individual attention a long with online testing and performance assessments.
  • Serve students overseas in Germany, Singapore and Dubai

Accenture Services Pvt Ltd
Bangalore

Strategy Analyst, HR Talent & Organisation
05.2014 - 04.2018

Job overview

  • Front Office Transition for Global Markets at a leading bank - Set-up a Global Markets Front Office in Bangalore for a leading Global bank in the People and Change stream. The work involved forecasting based on hiring trends, monitoring and reporting recruitment progress to the Leadership; publishing monthly communiques for Leadership; and identifying opportunities for streamlining and improvements
  • Global HR Transformation at a leading bank across 64 countries - Worked on the global process design for HR Processes on a Transformation program with SuccessFactors for a leading Global Bank to be implemented across 64 countries . Led a localisation workshop for APAC countries, Monaco and Channel Islands
  • Training development for an Australian based Multinational Corporation - Developed storyboards and simulations on SAP SuccessFactors for the management to navigate through various HR functions like Recruitment, Onboarding and Expense Management
  • Organisation Restructuring & Operating Model at a Global Manufacturing Firm -Created Operating Models based on client state and future state assessment, developed Organisation Structure for key functions – Procurement, Manufacturing, Supply Chain and Customer Service. Built Value Chain, Capability Assessment Models (CAMs), Process Hierarchies, Technical Competency Framework, Job Descriptions for key functions in Tyre and Rayon Companies
  • Purpose to Impact Initiative for leading global FMCG company: Leadership Development - Drove program management for a Leadership Development Program, a Purpose to Impact Initiative for Senior Executives across all geographies; Bridged the gap between the IT team, coaches and consultants on the progress and ongoing updates and troubleshooting; Designed & built assessment reports for the participants and created the playbook as legacy for future seminars
  • Integrated Adoption Program for a leading Oil Refinery in Saudi Arabia - owner of the awareness program for 17 applications across multiple refinery specific software platforms. Responsible for understanding end user requirements for communication around awareness and the adoption program. Managed offshore communication design support and built the Ambassador communication kit to cater to end users and executives at Client side

Accenture Services Pvt Ltd
Mumbai

Intern
04.2013 - 06.2013

Job overview

  • Awarded a PPO at the consulting firm for my work in a talent management project with a leading Norwegian bank
  • Designed a competency library across three different areas of banking: Personal Banking, Corporate Banking and IT & Operations

Mu-Sigma
Bangalore

Business Analyst
06.2011 - 10.2011

Job overview

  • Worked as an Analyst in the Field Operations Team in the Pharmaceutical Industry
  • Integral part of the team responsible for alignment and mapping of the sales team across various territories in the US

Falcon Suites
Bangalore

Management Trainee
11.2011 - 05.2012

Job overview

  • Contributed significantly towards increasing the turnover of Falcon Suites, a serviced apartments firm, by 100%
  • Assisted established management staff with operational oversight, business development, and process improvement strategies

Education

Indian Institute of Management, Ahmedabad
Ahmedabad

Post Graduate Diploma in Management (PGDM) from Business Administration And Management
06.2012 - 2014.03

University Overview

2.85 (PGP1 – 2.669, PGP2 – 3.179)

  • Secured the high grade ‘A' in Operations Management- Supply Chain in IIM Ahmedabad
  • Member, Panacea, Health Club of IIM A - Organised Blood Donation Camps and Vaccination Drives
  • Member, Ad Cell, Niche, Marketing Club of IIM A -1 of 11 PGP1s selected for the club, 1 of 3 PGP1s selected for ad related events and video
  • Member, Creatives Cell (1 of 6 PGP1s), Insight -Annual Marketing Conclave of IIM A

Stockholm School of Economics
Stockholm, Sweden

Exchange Program from Business Administration And Management
08.2013 - 2013.12

RVCE (Autonomous)
Bangalore

B.E. Mechanical from Mechanical Engineering
06.2007 - 2011.05

University Overview

CGPA 9.28 ( 9th among 140 in Mechanical Dept.)

  • Selected as ArvinMeritor Scholar out of a batch of 140 students in the Mechanical Department, RVCE
  • Awarded the RV Merit Prize by RSS Trust for all around achievement in academics and extra-curricular activities
  • Member, Organising Team, International RV Debating Tournament
  • Member, Organising team, Vortex, Mechanical Department Fest at RVCE

Bishop Cotton Boys' School
Bangalore

12th ISC from Science
06.2004 - 2006.05

University Overview

96 % ( 4 points , above 90% in all subjects)

  • School Captain of Bishop Cotton Boys' School . Headed a student body of 5000
  • Recipient of the Dr. Ebenezer Special Award for excellence in leadership and academics.
  • Member of School Dramatics Team , Bishop Cotton Boys' School − Won the ‘ The Times of India NIE playfest' in the Original Play category − 2nd runner up at Centre Stage organised by Bangalore School of Speech and Drama
  • Member of School Quiz Team , Bishop Cotton Boys' School − 3rd place at Vivum, an interschool fest organised by The International School, Bangalore
  • Won the Negotium-Crisis Management competition at Vivum, organised by TlSB
  • Active member of Green Brigade, the environmental club of our school

Bishop Cotton Boys' School
Bangalore

10th (ICSE)
06.1994 - 2004.05

University Overview

93% ( 3rd among 370 students in school)

  • Secured 6 points (above 90% in all subjects) in ICSE 2004
  • Awarded the Sandeep Rao Memorial Prize for Best Performance in Mathematics
  • Member of School Quiz Team , Bishop Cotton Boys' School − 3rd place at Panaroma, an interschool fest organised by Baldwin's Girls High School − Won “The Quest 2003” a quiz competition organised by the Lions Club International

Skills

    Strategic planning and execution

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Interests

Tennis

Cycling - I am an avid cyclist and have completed rides of over 100 km distance

DIY projects

Achievement - Special Mention

  • Top 0.03% in the world, 3rd out of 10,000 entries in 6 languages in an international video making competition (2009) organised by HP and YouTube - adjudged All Asia winners and the only Asian team in the grand finale

Timeline

Director of Operations and Customer Success

Bryt Learning Technologies Pvt Ltd
04.2023 - Current

Director of Program Operations

Bryt Learning Technologies Pvt Ltd.
10.2022 - 03.2023

Founder and Teacher

Minhaj's Academy
11.2018 - Current

Strategy Analyst, HR Talent & Organisation

Accenture Services Pvt Ltd
05.2014 - 04.2018

Stockholm School of Economics

Exchange Program from Business Administration And Management
08.2013 - 2013.12

Intern

Accenture Services Pvt Ltd
04.2013 - 06.2013

Indian Institute of Management, Ahmedabad

Post Graduate Diploma in Management (PGDM) from Business Administration And Management
06.2012 - 2014.03

Management Trainee

Falcon Suites
11.2011 - 05.2012

Business Analyst

Mu-Sigma
06.2011 - 10.2011

RVCE (Autonomous)

B.E. Mechanical from Mechanical Engineering
06.2007 - 2011.05

Bishop Cotton Boys' School

12th ISC from Science
06.2004 - 2006.05

Bishop Cotton Boys' School

10th (ICSE)
06.1994 - 2004.05
Syed Minhaj HassanDirector Of Operations And Customer Success