Syed Mohammad Humza

• Conducted audits on control effectiveness to enhance quality and mitigate risks in records management at Citi, Pune, India.
• Designed assessments for control effectiveness, ensuring compliance and operational efficiency.
• Collaborated with teams to improve control processes, resulting in better quality control measures.

• Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
• Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.

• Manage treasury and insurance operations for CITI BANK UAE, ensuring compliance with regulatory guidelines.
• Match off Asia Pacific deals for Nostro accounts, optimizing cash management and liquidity.
• Monitor forex currency rates to inform decision-making processes and minimize risk exposure.
• Reconcile reports for forex transactions in the UAE region across Asia Pacific and Non-Asia Pacific currencies, providing stakeholders with accurate Profit and Loss reports.
• Facilitate insurance bookings and renewals for underwriters, maintaining comprehensive records and ensuring coverage adequacy.
• Prepare commission statements and maintain cash reserve requirements in accordance with central bank guidelines.
• Adjust positions as necessary for internal settlements, ensuring accurate accounting and risk mitigation.
• Assist associates in validating and approving deals, fostering collaboration and adherence to best practices.
• Utilize SQL servers to pull out reports and support data analysis efforts, enhancing operational efficiency.
• Achievements:
• Silver award winner for taking ownership.

• Managed credit card accounts for North American clients, ensuring accuracy and compliance with regulatory requirements.
• Processed credit balance refunds to customer cards promptly and accurately.
• Conducted AML screenings on customer accounts during transaction initiation, mitigating financial risks.
• Dealt with Costco cards and various brands, providing comprehensive support for a diverse array of products and services.
• Supported ongoing Lean and process improvement projects to enhance operational efficiency.
• Resolved complex problems based on best practices and precedence, escalating issues as necessary to ensure timely resolution.
• Achievements:
• Star Performer for the entire Ops site twice.
• Part of People Leadership Program(Learning and Development)
• Given two ideas for process re-engineering

• Resolving queries related to clients.
• Issuing refunds for the clients.
• Subject Matter Expert for the process.
• Managing associate queries.
• Giving training for new hires.
• Managing the team for new hires.
• Achievements:
• Got awarded for excellent performance.
• Building up a new module to provide extra help for associates.