SYED MOHAMMED IMMAD RAZVI
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
IT Technician
NetriInfo LLP
Bengaluru
03.2024 - Current
- IT Procurement Source and procure IT hardware and software. Negotiate contracts with vendors to ensure cost-effectiveness. Maintain up-to-date inventory of IT assets.
- Server Management Install, configure, and maintain servers. Monitor server performance, security, VA and updates.
- Ensure high uptime and reliability.
- First point of contact for all technical. Troubleshoot and resolve incidents within desired SLA timeframes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner
IT Technician
Concentrix + Webhelp
Bengaluru
6 2023 - 1 2024
- Server patching and VA Management.
- Part of Escalation Team and Damage control.
- PAM
- Provided technical support and troubleshooting for IT systems and network connectivity issues
- Assisted end-users with hardware and software issues, ensuring timely resolution
- Installed and configured software applications and updates
- Collaborated with cross-functional teams to resolve complex technical issues.
- Monitored systems in operation and quickly troubleshot errors
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Acted as liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems
- Generated reports to track performance and analyze trends
Senior Helpdesk Technician
DXC Technology
Bengaluru
07.2021 - 05.2023
- Provided technical support to end-users, troubleshooting hardware and software issues.
- Resolved helpdesk tickets within established SLAs, ensuring high customer satisfaction.
- Assisted in implementation and maintenance of IT infrastructure, including servers, networks, and telecommunication systems.
- Collaborated with cross-functional teams to resolve complex technical issues.
- Managed high-volume call center, prioritizing urgent issues while maintaining professional demeanor under pressure.
- Streamlined ticketing system by consistently updating tickets with detailed information, allowing for quicker resolution times
- Tested new software and hardware prior to deployment
- Assisted in development of system security protocols
- Developed customized training materials for new help desk technicians, reducing onboarding time and increasing overall team competency
Education
Bachelor of Engineering - Telecommunications
Bangalore Institute of Technology
India 08.2014 - 01.2020
High School Diploma -
K.S. Polytechnic
India 06.2011 - 06.2014
Skills
Desktop Technical Support
undefinedCertification
Pursuing certified ethical hacker course (Udemy), 01/2024, present
Timeline
IT Technician
NetriInfo LLP
03.2024 - Current
Senior Helpdesk Technician
DXC Technology
07.2021 - 05.2023
Bachelor of Engineering - Telecommunications
Bangalore Institute of Technology
08.2014 - 01.2020
High School Diploma -
K.S. Polytechnic
06.2011 - 06.2014
IT Technician
Concentrix + Webhelp
6 2023 - 1 2024
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