Syed Munassar Ahmed Bukhari
IT Support Specialist
Hyderabad
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines.Enthusiastic team player ready to contribute to company success. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Deloitte Touche Tohmatsu Limited
Hyderabad
06.2022 - 04.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
Technical Support Specialist
Amazon
Hyderabad
08.2019 - 12.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Documented support interactions for future reference.
- Recorded and maintained relevant notes for each client and work order.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues..
- Translated complex technical issues into digestible language for non-technical users.
Education
B.com - Accounts And Commerce
A.V. College Affiliated With Osmania University
Hyderabad 07.2017 - 10.2020
Skills
Instruction and training
Telecommunications network oversight
Operating system management
Technical equipment inspection
Backup and recovery
Helpdesk call support
Wireless area networking
Mobile device management
Technical issues analysis
Desktop support
Microsoft Outlook
Application support
Technical Support
Adobe and Adobe Flash
Customer service expert
Ticket support system management
Issue troubleshooting
Windows 10
User credential management
Timeline
IT Support Specialist
Deloitte Touche Tohmatsu Limited
06.2022 - 04.2023
Technical Support Specialist
Amazon
08.2019 - 12.2021
B.com - Accounts And Commerce
A.V. College Affiliated With Osmania University
07.2017 - 10.2020