Syed Mustafa Quadri

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Managed high levels of call flow and responded to technical support needs.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Configured hardware and granted system permissions to new employees.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Helped streamline repair processes and update procedures for support action consistency.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Configured hardware, devices, and software to set up work stations for employees. Can Also designed more then 100 network setup for new office’s
• Generated reports to track performance and analyze trends.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Assisted in development of system security protocols.

• Provide L1, L2 support, Remote support, making MIS, coordination with user and Junior Engineer.

Provide Software, Hardware and Network Support, as well as Operating System loads and organizational.

• Configured and maintained routers, switches, firewalls, VPNs, and other network infrastructure devices.

• Supported end-users with their connectivity needs by providing assistance with internet access or email setup. Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers.

• Received, merchandised and arranged all shop items for visual display.

•. Provide it support to clients