SYED NADEEM AHAMED R
Chennai
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Support – Voice process
SMFG India Credit Co. Ltd.
09.2022
- Handled inbound or outbound calls
- Resolving the Customer Quires Handling the welcome calls.
Customer Support Executive
Eazymed Technologies Private Limited
10.2021 - 07.2022
- Lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service Processing orders and transactions Providing proactive customer outreach
- Overseeing the customer service process
- Resolving customer complaints brought to your attention.
MIS Executive
Hindustan Motor Transport & Cargo services
08.2019 - 10.2021
- Management information system and Email Support for Client M/S Tata Consultancy Services.
Help desk Executive
Altruist - Vertex Customer Management India Private Limited
12.2017 - 07.2019
- BPO Retail Help Desk of Airtel India Pvt ltd. Handling Airtel stores CRO Queries to be resolved by Service now portal
- Escalating to concern IT team for various related issues
- MNP process activation and deactivation through airtel private Application
- Troubleshooting long pending for activation networks related issue, International and National roaming activation and deactivation, Pre SIM activation like Tele Verification or Address verification pending other issue are redirecting concern IT team and coordinating until the issue resolved by TAT.
Help desk Executive
Hitachi Payments services Pvt. Ltd
01.2015 - 07.2017
- Handled Vendor queries related to Cash Management
- Administer dispute cases, overage & shortage cases, Presenter Error cases & CBR mismatches, Cheque queries
- Develop productive, profitable and achievement oriented working environment for employees
- Address operational issues and concerns in a timely fashion
- Supervise operations team to ensure operational excellence and excellent customer services
- Educate operations team on best practices, company policies and service excellence standards
- Determine staffing requirements, work assignment and schedules Excellent communication and written skills as well as good organizational skills Problem solving skills and ability to think critically Ability to provide technical support to the team members Knowledge of managing the new soft wares
- Ability to provide the back up to the network system and ability to maintain the data regarding the technical problems.
Customer Support Executive
Polaris BPO Financial Pvt Ltd
07.2013 - 11.2014
- Providing service for Cholamandalam Client through outbound calls
- Verifying sanctioned loan details and documents and intimate the customer about the loan Amount, EMI process and penalty charges
- Assuring that the customers submit the pending documents on/before submission date
- Troubleshoot technical problems in the absence of documented procedures and document resolution steps
- Coordination with the client for customer data to contact the customer through Optimus Customer Relation Management
- Coordination of communications among various support groups, shifts and management
Administrator
Specsmakers Opticians Pvt Ltd
12.2012 - 06.2013
Legal support Analyst
Kensium Solution Pvt Ltd
02.2012 - 12.2012
Education
B.Sc. Computer Science -
Madras University
01.2010
Skills
- MS OFFICE PACKAGE
- ORACLE (Optimus Customer Relations Management)
- MS OS (ALL PLATFORMS)
- Litigation Documents Analyst
- Handling Escalations
- Call Center Operations
- Customer Service
- Customer Relations
- CRM Software
- Issue Resolution
- Customer Relationship Management (CRM)
- Relationship Building
Languages
- English
- Hindi
- Tamil
- Urdu
References
Available on Request
Tool Used
- CRM Next
- Finnone
- BR .Net
- Mfin
- Ms Office
Timeline
Customer Support – Voice process
SMFG India Credit Co. Ltd.
09.2022
Customer Support Executive
Eazymed Technologies Private Limited
10.2021 - 07.2022
MIS Executive
Hindustan Motor Transport & Cargo services
08.2019 - 10.2021
Help desk Executive
Altruist - Vertex Customer Management India Private Limited
12.2017 - 07.2019
Help desk Executive
Hitachi Payments services Pvt. Ltd
01.2015 - 07.2017
Customer Support Executive
Polaris BPO Financial Pvt Ltd
07.2013 - 11.2014
Administrator
Specsmakers Opticians Pvt Ltd
12.2012 - 06.2013
Legal support Analyst
Kensium Solution Pvt Ltd
02.2012 - 12.2012
B.Sc. Computer Science -
Madras University
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