Syed Rayan Arshad

Professional Summary Roles & Responsibilities Sales Representative (Jan 2024 – Mar 2025) Acting Team Leader (April 2025 – June 2025)

A results-driven Sales Representative with 1.6 years of experience at First Source Solutions Pvt Ltd, specializing in voice-based customer acquisition and support for Sky’s product lines- Broadband, Mobile, and Sky TV. Demonstrated consistent performance and leadership skills, leading to a promotion as Acting Team Leader for the final 3 months of tenure. Proven ability to drive sales, deliver excellent customer service, and guide teams toward achieving business targets.

• Handled inbound and outbound voice calls for Sky’s Broadband, Mobile, and TV services.
• Effectively pitched products and closed sales while ensuring a high level of customer satisfaction.
• Addressed customer concerns, provided technical/product support, and ensured issue resolution within SLA.
• Achieved and exceeded monthly sales targets and KPIs consistently.
• Maintained accurate call records and customer interaction logs in CRM systems.

• Promoted to Acting Team Leader based on consistent performance and leadership qualities.
• Supervised and mentored a team of sales representatives, driving team productivity and sales efficiency.
• Conducted performance reviews, provided coaching sessions, and implemented improvement plans.
• Monitored live calls, provided feedback, and ensured quality assurance standards were upheld.
• Acted as a liaison between team members and management, ensuring smooth workflow and target achievement.