SYED RAYYAN PASHA
BANGALORE
Summary
Dynamic Senior Process Analyst with Bread Financial India Pvt Ltd, skilled in process improvement and training facilitation. Successfully enhanced operational workflows, leading to increased efficiency and compliance. Proficient in advanced Excel and effective communication, I excel at monitoring performance metrics and implementing actionable solutions to drive team success.
Overview
6
6
years of professional experience
Work History
Senior Process Analyst
Bread Financial India Pvt Ltd ( LLP )
Bangalore
12.2021 - Current
- Analyzed and improved operational processes within financial services.
- Developed process documentation and standard operating procedures for compliance.
- Facilitated training sessions for staff on new procedures and tools.
- Identified bottlenecks in workflows and recommended actionable solutions.
- Monitored process performance metrics to ensure adherence to standards.
- Implemented best practices to streamline communication within care department.
- Provided guidance on best practices for developing, documenting, and executing business processes.
- Monitored performance metrics against established goals and objectives.
- Led training sessions on new processes for internal teams.
Executive - Customer Relations
Adeccco
Bangalore
03.2021 - 12.2021
- Handled PF-related queries (PF withdrawal, PF advance).
- Created a dashboard to check accuracy in settlements.
- Prepared daily excel reports & end to end communication with lead to get the settlement closed.
Senior Customer Service Representative
Teleperformance India Pvt Ltd
Bangalore
11.2019 - 02.2021
- Managed data entry tasks using company-specific software systems.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Education
MBA - Marketing & HR
ATRIA INSTITUE OF TECHONOLOGY
BANGALORE, INDIA06-2017
Skills
- Process improvement
- Training facilitation
- Problem solving
- Quality assurance
- Performance monitoring
- Dashboard creation
- Effective communication
- Quality assurance practices
- Team leadership
- Advanced Excel proficiency
- Dispute resolution
- Process improvement strategies
- Feedback implementation
- Report analysis
- Process mapping
- Process documentation
- Presentations
- Compliance monitoring
- Metrics tracking
Accomplishments
Consecutive Q4 department award for quarter 2024
Received the RNR award for almost 10 months during my service period
Timeline
Senior Process Analyst
Bread Financial India Pvt Ltd ( LLP )
12.2021 - Current
Executive - Customer Relations
Adeccco
03.2021 - 12.2021
Senior Customer Service Representative
Teleperformance India Pvt Ltd
11.2019 - 02.2021
MBA - Marketing & HR
ATRIA INSTITUE OF TECHONOLOGY
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