Hi, I’m
Syed Rehan Ahmed
Bangalore
Summary
Experienced professional with expertise revenue growth in startups. Over 5 years’ experience in developing innovative sales strategies, analyzing business markets. Built sales teams that can generate revenue from different business ideas. Worked with Real-estate & Interior Industry played an important role in building & scaling business from scratch in Nobroker & Livspace.
Overview
7
years of professional experience
2
Language
Work History
Livspace.com, Home Interiors E-commerce pvt ltdBangalore
Regional Head
03.2022 - 03.2023
Job overview
- Handled Home services vertical for Bangalore, Mumbai & Pune (Team of 33 Executives)
- Implemented process improvement and best practices along with looking for uncovered business development
- Monitored and supervised the team to increase the conversion rate from 32% to 58% in a span of 3 months
- Increased the call quality score from 78% to 92%, with increased efficiency of the team
- Preparing and implementing OKR, variable plan & training
- Managing team with focus on excelling business targets and service delivery metrics
- Looking at the daily, weekly, and monthly reports and Analyzation on the data to get the maximum utilization with available resources
- Review monthly Scorecard, analyze the activities and tasks, and develop the improvement plan for all KPI’s
- Responsible for achieving the Team KRA’s (Lead Conversion, Quality, AHT, Attendance, C-Sat, Attrition
- Schedule Adherence) for the better output on daily basis
- Looking at the daily, weekly & monthly reports and Analyzation on the data to get the better output on daily basis.
Nobroker Technologies Solution Private LimitedBangalore
Senior Team Lead
10.2017 - 03.2022
Job overview
- Built team and business from scratch of Packers and Movers
- Developed division’s main objectives and sales targets
- Handled a team of PnM within Bangalore, Delhi & NCR along with commercial and high-ticket projects
- Managed the structuring & closing of the deals with new customers
- Compiled and maintained comprehensive customer profile
- Produced daily, weekly, and monthly activity reports and forecasts
- Monitored and supervised sales team
- Followed up on opportunities uncovered by business development
- Implemented process improvements and best practices
- Increasing revenue from existing sources and developing new ones constantly
- Identifying the specific needs of customers, then creating bespoke solutions for them
- NoBroker Packers and movers launch in PAN India even though the NoBroker’s core-products are operational in 5 major cities
- Achieved 35% revenue growth in Dec’2020 & have delivered 10-15%+ month on month growth from
- Sept’21.
Aegis International
Senior Executive
02.2016 - 08.2017
Job overview
- US Process – Background Verification (Client support)
- Verifying employment details of prospective candidates, including education, residential address, & criminal records, for clients and their organizations
- Coordinating with the Human Resource team and Line managers for employment & reference verification
- Investigating case-on-case basis to provide feedback to clients as per the requests
- Reaching out to the clients and providing them with the required information
- Flagging the candidate reports as per the norms of the organization
- Coordinating with the US client for specific requirements through written or verbal communication
- Solving specific client queries pertaining to background verification as and when requested
- Investigating case-on-case basis to provide feedback to clients as per the requests
- Maintaining track of cases for future reference of clients
- Collecting information and generating reports according to client specifications within the required time frame
HGS.inc & Freshmenu
Sales Associate & Social Media Support
Job overview
- (18 Months)
- Monitored and reported activity on the social media pages as well as responding to customer/followers' inquiries
- Assisted in various support departments jobs such as customer Care emails and live chat
- Reduced escalation with customers, retain customers' loyalty to the company and obtain resolutions to keep them coming back.
Education
Hilal English high
10th
Indian Academy, academy degree college
10+2
BCA
University Overview
Completed 4 semesters out of 6 (Discontinued
Skills
- Business Development, Data Analysis, Leadership, Design of experiments, Excel/Spreadsheet, People
- Management, Excellent team player and team handling skills
- P&L Responsibility
- Sales Presentation
- Performance Goals
Additional Information
- AWARDS
- 2 Times Overall performer awards in NoBroker
- 1 Rising star award in NoBroker
- 5 times early promotions in NoBroker.
- Best team award in the month Dec’21 for highest sales growth in entire Nobroker.
- Sales Ninja award in the month of Oct’22 in Livspace
Timeline
Regional Head
Livspace.com, Home Interiors E-commerce pvt ltd
03.2022 - 03.2023
Senior Team Lead
Nobroker Technologies Solution Private Limited
10.2017 - 03.2022
Senior Executive
Aegis International
02.2016 - 08.2017
Hilal English high
10th
Indian Academy, academy degree college
10+2
BCA
Sales Associate & Social Media Support
HGS.inc & Freshmenu
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