Syed Sajid Ahmed

• Having 2 years of experience as DevOps and Build and Release Engineer.
• Experience in using version control tools like GIT.
• Perform deployments to multiple environments like Dev, QA, and UAT PROD environments.
• Experience in DevOps engineering to understand the melding of operations and development to ensure quick delivery of projects to clients.
• Improved code deployment efficiency by automating processes with CI/CD pipelines.
• • Experienced in branching. Merging and maintaining the versions using SCM tools like Git and GitHub on windows and Linux platform.
• Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
• Have experience in Azure cloud platforms.
• Implemented automated workflows, security policies, and developer guidelines for private and public cloud environments using tools like Terraform
• Deployed and managed cloud infrastructure on AWS, Azure, and Google Cloud Platform, including implementation of Infrastructure as Code (IaaC) practices with Terraform
• Worked in GIT to manage source code.

• Efficiently resolving tickets in the RT (Request Tracker) Ticketing System by attending, resolving, updating, and closing the tickets within a given interval of time.

• Installation and configuration of Linux server for the new build environment.

• Installation and configuration of the YUM repository on the server side.

• Installation and gradation of OS, Kernel, and additional packages using YUM and RPM.

• Complete server management such as load monitoring, Installing, running, and

updating necessary applications.

• Troubleshooting booting issues via remote tools such as IPMI.

• Managing Virtualized servers with administration tools like SolusVM and Virtualizor panel.

• Active participation in Project Look Ahead, Defect Review, and Retrospective Session.

• Preparation of RTM (Requirement Traceability Matrix) and creation of test cases as per Task Board.

• Execution of test cases as a part of Smoke testing, Functional Testing, Print Testing, and Interface Testing. (My Policy to Exceed and Vice-Versa) and Regression Testing.

• Moved from Waterfall Methodology to Agile Methodology of testing.

• Active participation in Sprint Planning, Scrum, 3Amigo Session, Retrospect, and Product Backlog Planning.

• Preparation of the test cases as per the Kanban Board.

• Involved in daily Scrum Calls.

• Performed Device Testing.

• Preparation of reports - Daily client report, Exit Summary reports.

• Responsible for internally reviewing the Test Design prepared by the team members providing feedback and Providing Internal Sign off.

• Resolved Tier-2 issues on internet connectivity using CRM tools.

• Conducted line testing from the router to the remote terminal to check for intermittencies and to prevent data loss.

• Diagnosed and resolved technical hardware and software issues involving internet

connectivity, email clients, IPTV, VOiP, and more

• Tasked to deliver service and support to end-users using and operating automated call distribution computer software, via remote connection or over the Internet.