Accomplished Store Manager with a proven track record of fostering a collaborative environment that drives performance excellence and delivers exceptional customer experiences, ultimately enhancing brand loyalty. Expertise in aligning operational processes with evolving market conditions to boost efficiency and maximize profitability. Motivational leader adept at cultivating relationships with customers, employees, and senior management, ensuring a cohesive team dynamic. Committed to hiring top-tier sales associates and streamlining store operations while consistently encouraging staff cooperation and productivity to surpass objectives.
Skills
Relationship building and management
Order management
Goals and performance
POS systems operations
Staff Management
Customer Relations
Stock management
Customer experience
Staff Scheduling
Work History
Store Manager
BIBA Fashion Ltd
CHANDIGARH
04.2023 - Current
Monitor and handle all day to day operations of the Store.
Employee Management Problem Solving Inventory and Shrinkage Controls
Computer/POS Scanning Use/SAP
Team Management
Manage store Operations
Target V/s Achievement
Training & Development of Store staff
Store VM
1250 SQFT
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Completed point of sale opening and closing procedures.
Assistant Store Manager
BIBA Fashion Ltd
KURUKSHETRA
09.2020 - 04.2023
Achievement of Sales target
Responsible for entire store operations
Ensure about proper VM in the store as per company guidelines
Pilferage control
Maintaining store hygiene and monitoring the other competitor brand's sales figures on daily basis
Recruiting, Training & motivating new staff for store with the coordination of HR
Coordination with HO team to resolve the pending store issues etc.
Reviewed sales and gross profit report to assess company efficiency.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Supervised and evaluated staff to help improve skills achieves daily objectives and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
1000 SQFT
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Vibgyor Retail PVT LTD
AMBALA
12.2015 - 08.2020
Handling store Of Vibgyor Retail PVT LTD (KIDSBERRY MBO STORE)
Managing store operations, handling customer's grievances
Maintaining efficient in- store operations, ensuring exceptional customer service
Maintaining sales vs
Stock ratio
Ensure monthly and overall annual sales targets are achieved for store
Review the targets periodically and plan sales strategy accordingly
Support sales team to meet their individual targets
Supervision of Visual look and feel of the stores Furnish monthly report on sales vs
Preparing / maintaining MIS & other monthly performance reports for apprising top management of the progress
Coordinating with the Marketing Dept.
At the Head Office for implementing marketing strategies
Pilferage control.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
4200 SQFT
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Senior Sales Associate
BIBA Apparels Pvt Ltd
KARNAL
03.2015 - 12.2015
Responsible for the entire store operations, Analyzing Data /Coordination with H.O
Daily reporting for sales figures, Stock management, Store KPI'S report
Target oriented
To make sure store achieve weekly/monthly Tgt. etc.
(Both Value & Qty) & maintaining the positive figures throughout
To keep a track of sales of neighboring competitor brand
Keeping the manual data of all inward, outwards, defective, claims & exchange to avoid any type of discrepancy in the store
Recruiting, training & motivating the new staff & coordination for the same with HR
Coordinating with project team for any project related matters
Management of cash counter like maintaining all manual registers & files update on daily basis & keeping the cash counter clutter free
Implementation of VM in the Store as per company guidelines
To implement the VM as per HO's instructions, store signage, in store branding
Ability to identify problems & solve to the best possible solutions
Pilferage control.
Met or exceeded sales objectives on consistent basis to drive company growth.
Monitored sales team performance and provided constructive feedback.
Led sales team to exceed quarterly sales goals.
Reported sales data to upper management for review.
Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
1000 SQFT
Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Senior Associate
Vishal Retail Ltd
DEHRADUN
09.2012 - 01.2015
Meet store sales and target
Communicate product needs and quality issues to the planning manager
Proactively manage any merchandising needs in an efficient way
Maintain floor SOP
Executing floor plans
To look after customer' problems if any on the customer service end
Making actions plans to work on areas of improvement
Maintaining productivity sheet on daily basis Pilferage control.
Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment
Served as key holder, overseeing business opening and closing operations
Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
4000 SQFT
Trained and supported new team members, maintaining culture of collaboration.
Analyzed customer data to identify trends and anticipate customer needs.
Senior Sales Executive
Aditya Birla Retail Limited (More)
KURUKSHETRA
07.2011 - 09.2012
Responsible for sales in the store
Plan the line of action to achieve the targets
Ensure proper display of the products category wise
Report about fast selling product, Non-moving product to Store manager
Helping store Manager in maintaining Inventory level of stock according to sales expectations
Identify stock held/stock sold, identify requirements, inform Store Manager for the weekly replenishment
Recommendations for the liquidations of old stocks and the price it can be sold out.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases locate items and join reward programs.
Welcomed customers and helped determine their needs.
Mentored new team members on sales software system operation.
Reviewed new promotions and monitored price changes.
Tallied cash drawer at beginning and end of each work shift.
2250 SQFT
Selected correct products based on customer needs, product specifications and applicable regulations.
Kept detailed records of daily activities through online customer database.
