Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SYED SHAHZAD OSAMA

DELHI

Summary

Experienced Management offering proven safety record, performance-oriented nature and strong history of accomplishment in Office environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

COMMON SERVICE CENTER

SELF EMPLOYED
DELHI
09.2021 - 11.2023
  • Managed data entry tasks related to customer orders and inquiries.
  • Assisted with inbound and outbound calls, emails, and other inquiries.
  • Processed returns and refunds in accordance with established policies.

Account Manager

SELF EMPLOYED
DELHI
09.2018 - 11.2023
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships to boost sales opportunities.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Addressed customer questions and concerns regarding products and services.

Sales Associate

SALES REPRESENTATIVE
DELHI
04.2018 - 03.2020
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

SECONDARY SCHOOL CERTIFICATE (10th) -

HARCOURT BUTLER SENIOR SECONDARY SCHOOL
NEW DELHI

HIGHER SECONDARY SCHOOL CERTIFICATE (12TH) -

NATIONAL SCHOOL OF OPEN SCHOOLING (NIOS)
NEW DELHI

Bachelor of Arts -

INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)

Skills

  • System monitoring
  • Hardware troubleshooting
  • Incident Management
  • SLA management
  • Technical Support
  • Documentation And Reporting
  • Computer Skills
  • Customer Service
  • CRM Software
  • Quality Control
  • Records Management
  • Handling Customer Complaints
  • Records Maintenance
  • Data Processing
  • Account Management
  • Call Center Operations
  • Order Fulfillment
  • Listening Skills
  • Technical knowledge
  • Computer Operator Expert

Languages

Urdu
First Language
English
Intermediate
B1
Hindi
Proficient
C2

Timeline

COMMON SERVICE CENTER

SELF EMPLOYED
09.2021 - 11.2023

Account Manager

SELF EMPLOYED
09.2018 - 11.2023

Sales Associate

SALES REPRESENTATIVE
04.2018 - 03.2020

SECONDARY SCHOOL CERTIFICATE (10th) -

HARCOURT BUTLER SENIOR SECONDARY SCHOOL

HIGHER SECONDARY SCHOOL CERTIFICATE (12TH) -

NATIONAL SCHOOL OF OPEN SCHOOLING (NIOS)

Bachelor of Arts -

INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)

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SYED SHAHZAD OSAMA