Syed Suhail Wahajuddin
Implementation Manager
Hyderabad
Summary
Experienced leader with 19 years in training and project management, including 12 years in leadership roles. Currently overseeing an implementation team for a global payroll product, focusing on strategy development and delivery. An agile advocate with a track record of aligning corporate vision with results through effective resource management. Over 6 years of experience in technology planning and deployment, adept at assessing and resolving implementation challenges, and streamlining documentation processes.
Overview
20
20
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Implementation Manager
ADP Pvt Ltd.
3 2021 - Current
- Lead a team of 9 implementation project managers to foster collaboration and achieve business goals.
- Develop and implement employee development programs to enhance skills and promote career growth.
- Set performance expectations, provide feedback, and conduct evaluations to identify improvement areas.
- Facilitate open communication, resolve conflicts, and boost team morale.
- Optimize resource use, including budget and personnel, ensuring efficient task allocation.
- Manage timely, high-quality implementation for client entities as ADP's primary escalation point.
- Drive global implementation of ADP Celergo across client organizations, addressing issues to ensure satisfaction.
- Ensure services meet contractual commitments and SLAs, and expedite backlog delivery.
- Analyze pipelines, identify opportunities for improvement, and make recommendations for process enhancements.
- Cultivate client relationships to enhance satisfaction and loyalty, coordinating operational meetings and workshops.
- Coach implementation coordinators on client engagement and operational issues.
- Organize implementation continuity and manage workload, serving as an escalation point for issues.
- Support the professional development of the implementation team and activities that improve engagement and NPS scores.
Implementation Project Manager
ADP Pvt Ltd.
07.2020 - 03.2021
- Develop and manage a master implementation schedule to ensure timely delivery of all project deliverables.
- Maintain up-to-date project progress using corporate tools (Siebel, eService, Planview, ADP Celergo).
- Organize and lead stakeholder meetings to review project status, address issues, risks, and mitigation plans.
- Report project updates to clients and internal stakeholders.
- Serve as the escalation point for all parties involved during implementation.
- Collaborate with Implementation Consultants and ICP to ensure project deliveries.
- Lead cross-functional teams, including implementation members, technical resources, and partners.
- Gather feedback from each country post-'go live' payroll, assess client satisfaction, and develop action plans for any issues.
- Occasionally support sales by advising on the suitability of ADP Celergo solutions for client needs during the selling process.
Enterprise Learning Business Partner
ADP Pvt Ltd.
01.2016 - 06.2020
- Drives performance improvement initiatives and performance gap root cause analysis
- Defines outcomes and measures impact of initiatives and learning strategies
- Determines what is a training solution and a non-training solution
- Directs and consults on non-training solutions
- Determines learning strategies to address business priorities
- Manages the project or works closely with the PMO project manage to ensure effective project delivery and quality
- Makes recommendations about the solution and modalities to designers
Deputy Manager, Training
ADP Pvt Ltd.
01.2016 - 01.2019
- Manage a training team of 13 trainers and 2 instructional designers for 9 different products that cater to clients and associates
- APAC, EMEA & Americas regions
- Manage client and associate SAP training functions as well as documentation management
- Support Implementation of SAP HR/Success Factors/ Payroll & Time solutions
- Deliver eTime Training for APAC and EMEA clients
- Manage LMS, SharePoint & Reporting tools
- Perform Training Needs Analysis
- Prepare and present trainer utilization dashboards
- Conduct Performance Review
Training Consultant
ADP Pvt Ltd.
05.2006 - 01.2014
Customer Service Rep I
ADP Pvt Ltd.
04.2004 - 05.2006
Process Associate
GE Captial.
10.2002 - 04.2004
Education
Bachelor of Commerce - Osmania University
Skills
People Leader
Certification
Group Benefit Administration, CEBS - University of Penn
Timeline
Implementation Project Manager - ADP Pvt Ltd.
07.2020 - 03.2021
Enterprise Learning Business Partner - ADP Pvt Ltd.
01.2016 - 06.2020
Deputy Manager, Training - ADP Pvt Ltd.
01.2016 - 01.2019
Training Consultant - ADP Pvt Ltd.
05.2006 - 01.2014
Customer Service Rep I - ADP Pvt Ltd.
04.2004 - 05.2006
Process Associate - GE Captial.
10.2002 - 04.2004
Group Benefit Administration, CEBS - University of Penn
Business Analyst Certification, British Computer Society
Certified Process Professional
Train the Trainer, Dale Carnegie
Implementation Manager - ADP Pvt Ltd.
3 2021 - Current
Wesley Degree College - Bachelor of Commerce, Osmania University
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