Syed Ubaid Kirmani
New Delhi
Summary
Dynamic CX-Sales Executive with a proven track record at Consilium Softwares, adept at leveraging CRM software and market research to drive sales strategies. Passionate about fostering customer relationships and enhancing user experiences, I excel in product demonstrations and problem-solving, consistently achieving high customer satisfaction and retention rates.
Overview
4
4
years of professional experience
Work History
CX-Sales Executive
Consilium Softwares
New Delhi
09.2024 - Current
- Presented software solutions to prospective customers during product demonstrations.
- Developed relationships with clients to understand their software needs.
- Collaborated with marketing team to create promotional materials and campaigns.
- Conducted market research to identify trends and customer preferences.
- Managed sales pipeline, tracking leads and follow-ups efficiently.
- Attended industry events to network and promote company offerings.
- Used CRM software to document interactions and manage client accounts.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Created brochures and newsletters to promote products or services.
- Identified and targeted new business opportunities through market research and analysis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Customer Success Manager
Azeus Convene
Noida
08.2023 - 08.2024
- Managed customer onboarding processes for enhanced user experience.
- Collaborated with sales teams to understand customer needs and expectations.
- Provided training sessions for customers on product features and functionalities.
- Analyzed customer feedback to identify trends and areas for improvement.
- Coordinated cross-functional communication to resolve customer issues promptly.
- Created reports outlining customer usage and retention metrics.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
Sales Associate
Mr T'S
Leeds
10.2021 - 06.2023
- Assisted customers with product selection and inquiries in a fast-paced environment.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Trained new associates on sales techniques and store policies for consistency.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
Education
MBA - Logistics And Supply Chain Management
Leeds Beckett University
Leeds , United Kingdom07-2022
Bachelor of Science - Information And Technology
Lovely Professional University
Phagwara , Punjab06-2021
Skills
- Software solutions
- CRM software
- Sales strategy
- Market research
- Digital marketing strategies
- Customer relationship management
- Product demonstration
- Problem solving
- Sales enablement
- SOP adherence
Languages
English
First Language
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Kashmiri
Advanced (C1)
C1
Timeline
CX-Sales Executive
Consilium Softwares
09.2024 - Current
Customer Success Manager
Azeus Convene
08.2023 - 08.2024
Sales Associate
Mr T'S
10.2021 - 06.2023
MBA - Logistics And Supply Chain Management
Leeds Beckett University
Bachelor of Science - Information And Technology
Lovely Professional University
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