Syed Uzair
Bengaluru
Summary
Results-oriented professional with a solid background in Level 1 Technical Support and proven success as an Inside Sales Account Manager. Adept at resolving technical issues and providing excellent customer support. Skilled in building and maintaining client relationships, driving revenue growth, and exceeding sales targets. Proven ability to communicate effectively with technical and non-technical stakeholders. Seeking to leverage technical expertise and account management skills to contribute to a dynamic team in a challenging role.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
AMPLE Technologies
Bengaluru
04.2023 - Current
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Delivered superior customer support to improve account retention rate.
- Generated leads through cold calling potential clients.
Inside Sales Account Manager
Dell Technologies India Pvt Ltd
Bengaluru
09.2022 - 09.2023
- Negotiated pricing agreements with vendors and suppliers to maximize profits.
- Communicated with repeat customers to build long-term relationships.
- Participated in weekly meetings with sales team members to discuss progress and challenges.
- Analyzed customer feedback to identify areas of improvement in products or services offered.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Built and maintained relationships with existing customers through regular communication.
Technical Support Advisor
Dell Technologies India Pvt Ltd
Bengaluru
08.2016 - 09.2022
- Answered user inquiries to resolve computer software or hardware operation problems.
- Identified, researched and resolved technical issues for customers.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Installed software applications on customer systems as requested.
Customer Support Executive
Convergys
Bengaluru
12.2014 - 04.2016
- Provided detailed information about products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Assisted customers with product adoption and utilization to promote customer success.
- Assisted customers with product installation and setup.
Customer Sales Representative
ORRTUS Technologies
Bengaluru
08.2013 - 09.2014
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Answered customer inquiries regarding product features, availability, and pricing.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Education
B.B.M - Business Management
Akhil Bharathiya Rastriya Vidyapeeth
Bengaluru06-2016
Skills
- Customer Service
- Interpersonal Communication
- Analytical Problem Solver
- Customer Relationship Management
- Email and Phone Etiquette
- Product Knowledge
- Hardware Upgrades
- Technical Troubleshooting
- Performance Optimization
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- Best FCR for quarter on quarter.
- Voice of customer 3 months in a row
- Basic Networking Skills
- Sales achiever in clients computing devices
- Top performer for Workstations
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Beginner
A1
Affiliations
- Professional Cricket Player (Leather Ball)
- Love to go on Road Trips
- Part Time Chef
Timeline
Inside Sales Representative
AMPLE Technologies
04.2023 - Current
Inside Sales Account Manager
Dell Technologies India Pvt Ltd
09.2022 - 09.2023
Technical Support Advisor
Dell Technologies India Pvt Ltd
08.2016 - 09.2022
Customer Support Executive
Convergys
12.2014 - 04.2016
Customer Sales Representative
ORRTUS Technologies
08.2013 - 09.2014
B.B.M - Business Management
Akhil Bharathiya Rastriya Vidyapeeth