Syed Wasim Shariff
Sales - Supervisor
Bangalore
Summary
Dedicated sales and customer service professional with 6.7 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. STRENGTHS: Positive Attitude. Self Confidence. Inclination towards learning new things. PERSONAL TRAITS: Excellent Communication skills. Highly Motivated Team Spirit and Individual competency. Customer Service Skills. Team Handling Skills. Relationship Building. Interpersonal Skills Problem Solving. Time Management Skills. Willingness to work & learn new things. Good listener, Positive, Polite, Cheerful, Patient.
Overview
6
6
years of professional experience
4
4
Language
Work History
Supervisor
Mfine
Bangalore
11.2019 - 05.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Subject Matter Expert
Quikr.com
Bangalore
04.2017 - 10.2019
- Monitored and tracked user progress to identify improvement opportunities.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Identified and recommended new products based on market research and consumer analysis.
Front Office
Rahmania Glass and Plywoods
bangalore
01.2015 - 04.2017
- Created, prepared and delivered reports to various departments.
- Standardized office structures and processes to promote collaboration and increased performance.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Sr.Associate
Xchanging Technologies
Bengaluru
04.2013 - 11.2014
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
Education
No Degree - Accounting And Business Management
Government PU College
Bangalore 04.2001 -
Skills
Dependable and Responsible
Active Listening
Good Telephone Etiquette
Written Communication
Organization and Time Management
Teamwork and Collaboration
Decision Making
Problem-Solving
Interpersonal Communication
Teambuilding
Business Development
Staff Management
Operations management
Business planning
Training and mentoring
Team Building
Additional Information
Recognized and awarded as best supervisor in 2022 from mfine
Recognized and awarded as top performer in 2021 from mfine
Listening to music,work out
Music stimulates the part of the brain that controls movement, so it helps your body complete repetitive movements more efficiently.
Timeline
Supervisor
Mfine
11.2019 - 05.2022
Subject Matter Expert
Quikr.com
04.2017 - 10.2019
Front Office
Rahmania Glass and Plywoods
01.2015 - 04.2017
Sr.Associate
Xchanging Technologies
04.2013 - 11.2014
No Degree - Accounting And Business Management
Government PU College
04.2001 -