Syju Tajudeen
Bangalore
Summary
A motivated, results-focused professional seeking an opportunity to utilize career experience, skills, and education to contribute to employer objectives, profitability, and success with a company offering potential for challenge and growth, to participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.
Articulate, persuasive, and emotionally intelligent, with a passion for empowering individuals, and fostering a culture of collaboration and continuous growth. Seeking to contribute to a dynamic organization that values impactful communication and innovation.
Overview
24
24
years of professional experience
Work History
Communication Trainer
Concentrix
Bangalore
10.2023 - Current
- Training Delivery & Facilitation: Conducted impactful training sessions (new hire and ongoing), using adult learning principles in both one-on-one and group formats to enhance communication, product knowledge, and performance.
- Team Management & Stakeholder Collaboration: Led teams with a focus on goal-setting, motivation, and performance monitoring, while ensuring alignment and communication with business stakeholders for training effectiveness.
- Curriculum Design & Needs Analysis: Assessed skill gaps and developed customized training modules aligned with business objectives, using post-training evaluations and performance data to drive continuous improvement.
- Voice & Accent Coaching: Delivered training in accent neutralization, voice modulation, and pronunciation using IPA, enabling trainees to communicate with clarity and global intelligibility.
- Coaching, Mentoring & Feedback: Provided ongoing coaching support, conducted performance assessments, and delivered constructive feedback to foster individual growth and team development.
- Communication & Interpersonal Skills: Built strong rapport with learners and teams through clear, empathetic, and professional communication.
Communication Trainer / Quality Analyst
Sonata software
Bangalore
01.2021 - 02.2023
- Performance Coaching and Communication Development: Regularly coached agents on product knowledge, communication skills, and call handling to improve performance and service quality.
- Refresher & Targeted Training Sessions: Conducted refresher programs for tenured employees and focused sessions for low performers to ensure consistent knowledge and quality standards.
- Quality Monitoring & Real-Time Feedback: Audited cases and calls, providing timely, actionable feedback to drive continuous improvement in service delivery.
Technical support agent (Tier1)
Concentrix
Bangalore
01.2019 - 01.2020
- Provide daily support to users of Quick Books of various computer systems including answering questions, analyzing problems, and quickly forming solutions over the phone
- Communicate clearly and effectively with end-users, colleagues, and management
- Install software, guide them through the software and other equipment to meet client requirements
- Maintain detailed records of daily interactions with customers, reported issues
- Follow up with clients to ensure optimal customer satisfaction
Quality Advisor
Convergys India
Bangalore
01.2009 - 01.2013
- Monitoring calls to ensure excellent customer service
- Scrutinizing the calls to make sure the agents followed set parameters
- Identifying the area of development for the agent
- Providing valuable feedback to improve performance of the agent
- Supervise client interactions and engineer frequent calibration with them
Senior Associate (US Airline)
Wipro BPO Pvt Ltd
Pune
01.2004 - 01.2008
- Handling calls for United Airline Reservation Desk
- Handling team Stats keeping all team members informed of their Stats
- Maintaining teams' data and reporting to manager, in absence of T.L
- Conducted Huddles on various topics
Accountant
GANESH RAJA ENGINEERS (Dealers VOLTAS A/CS)
01.2003 - 01.2004
- Maintaining petty cash registers
- Preparing Ledger, P&L and Balance Sheets
- Preparing Monthly Stock statement
Audit Assistant
R.S. ASSOCIATES CHARTERED ACCOUNTANTS
01.2001 - 01.2003
- Firm/Company Auditing/Bank Auditing
- Vouching
- Checking daybooks, ledger postings
- Verifying office, and all accounting documents Accounts
Education
Post Graduate Diploma - Business Administration, Human Resource Management
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Pune01.2007
Bachelors - Commerce, Taxation Law
01.2001
Higher Secondary Certificate -
UNIVERSITY OF KERALA
Kerala01.1997
Skills
- MS Office
- Training delivery
- Voice coaching
- Effective communication
- Performance assessment
- Team management
- Quality monitoring
- Stakeholder collaboration
Hobbies and Interests
- Photography
- Football
- Music
- Movies
Personal Information
- Date of Birth: 11/15/78
- Nationality: Indian
- Marital Status: Married
Timeline
Communication Trainer
Concentrix
10.2023 - Current
Communication Trainer / Quality Analyst
Sonata software
01.2021 - 02.2023
Technical support agent (Tier1)
Concentrix
01.2019 - 01.2020
Quality Advisor
Convergys India
01.2009 - 01.2013
Senior Associate (US Airline)
Wipro BPO Pvt Ltd
01.2004 - 01.2008
Accountant
GANESH RAJA ENGINEERS (Dealers VOLTAS A/CS)
01.2003 - 01.2004
Audit Assistant
R.S. ASSOCIATES CHARTERED ACCOUNTANTS
01.2001 - 01.2003
Post Graduate Diploma - Business Administration, Human Resource Management
SYMBIOSIS CENTRE FOR DISTANCE LEARNING (SCDL)
Bachelors - Commerce, Taxation Law
Higher Secondary Certificate -
UNIVERSITY OF KERALA
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