Sylvester D’Mello

• Reporting into the Regional Managing Director (South West Asia), I was responsible for driving India Sales through a team of Regional Sales Managers & Branch Managers
• Working in tandem with the Global Chief Operating Officer, I represented South West Asia at the Global Operations Forum & executed multiple Operational Excellence projects across South West Asian countries
• Along with the Global Chief Commercial Officer, we rolled out our CRM System as well as Structured a New Sales Processes with impeccable governance
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Implemented data-driven decision-making processes, leveraging analytics to optimize operations.

• Spearheaded a team of 24 highly capable individuals and drove digital transformation within the organization to streamline operations whilst augmenting revenue channels
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Established relationships with main line carriers as well as NVOCCs at both National & Global levels
• Liaised with multiple vendors to initiate negotiations and close deals; juggle between multiple roles including Liner Relationship, Integration of Systems & Processes
• Worked closely with the co-founders & led presentations to potential investors

• Drove new business development initiatives within the organization while working collaboratively with the APAC Leadership Team
• Stayed ahead of the Annual New Developmental Sales budget for India by 5M € with reduction in SG&A costs
• Grew the India Sales Pipeline from 37 M € in April 2019 to 88 M € by April 2020

• Initiated business development efforts for the country which led to the growth of revenue multi fold and curated New Contract Logistics Business primarily in the domain of warehousing & distribution across key industry verticals
• Worked well in a team setting, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects. This led to successful 3PL deal closures of large accounts like ABBOT LABORATORIES, SHAEFFLER & UNIQLO to name a few
• Won over 12 M CHF of new business in 2018 as against 5 M in 2017

• Taken on board to set up a new 3PL business vertical (now called Ingram Micro Commerce & Lifecycle Services)
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Generated profitable revenue from new customers including TATA Sky, STAPLES, FUNAI, Midas Safety and LORD
• Impact: Exceeded the gross margin by 30% and accomplished 60% of the total revenue from NEW customers!
• Had a positive P&L within 18 months of business vertical creation
• Launched two new Product Streams viz. iPhone buy back for Apple and ITAD(IT Asset Disposition for Banks including Bank Of America)
• Developed Endless Aisle concept at iMall.net (an INGRAM Marketplace)

• Led the Auto, Non-Auto & International Freight Business teams
• Introduced new international Freight business outside of in-house Mahindra & Mahindra captive revenue
• Led successful overseas projects at TATA MOTORS, Balaraja, Indonesia & MYYTCL(Mahindra Yancheng Yueada Tractor Company Limited. at Yancheng, China

• Mentored a team of 150 members Impact: Accomplished revenue of 1.5 Billion INR
• Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
• Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.

• Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Core member of the Quality responsible in receiving TAPA certification for prime warehouses across the country

Inherited:

6 Year Loss making Logistics Division of AFL, contemplating closure by Top Management due to High Operational Costs

Delivered:

Changed Compensation Model for Franchisees

Restructured Customer Service team with Kay Account Management concept

Closed down Non-Critical, Non-Profitable Branches

Acquired Accounts like Hewlett Packard, Ingram Micro, McDonald’s, IBM, Phillips, SIEMENS, FIAT, and Herbalife

Result:

Division turns profitable within 9 months

Rewarded:

Company Sponsored Residential Course in Logistics at Georgia Institute of Technology, US.

• Performed due diligence and handled international market development for Luminaire products at the Lighting Division of Crompton Greaves
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.