SYLVESTER GOMES

• Operation of entire Mumbai region Helpdesk
• Technical support and online trouble-Shooting for Internet connection.
• Escalations of the Complaints for the Modem clients.
• Technical support Escalations for Fiber (lease line) clients.
• Technical query resolution for the Internet connection via Telnet.
• Accessing the Routers .
• Provide assistance to call Center agents.

• Demonstration of vehicle to customer.
• Nabbing for the customer & prepare Customer Profile Card.
  Offer Test Drive, value chain products, fill commitment checklist
  after confirmation from customer.
• Completion of customer order booking formalities (both manual & in system)
• Coordinate with concern department to ensure the readiness of
  vehicle as per delivery date & time agreed.

• Demonstration of vehicle to customer.
• Nabbing for the customer & prepare Customer Profile Card.
  Offer Test Drive, value chain products, fill commitment checklist
  after confirmation from customer.
• Completion of customer order booking formalities (both manual & in system)

• Arrange for field test drive to customers in coordination with Test
  drive in charge.
• Coordinate with concern department to ensure the readiness of
  vehicle as per delivery date & time agreed.

• Explanation of documents to customer during new vehicle delivery
  (KYV, safety booklet, owner's manual, invoice, form 21 etc.)
• Take Customer feedback on delivery.
• Achieve retail targets for vehicle & value chain products (finance ,insurance , accessories etc.).
• Attend all product training as per schedule.

• Taking care of the members in the property.

Selling membership of the Holiday Ownership inbound and outbound.

• Taking care of the members in the property

Selling membership of the Holiday ownership inbound and outbound

• Taking care of the members in the property

Selling membership of the Holiday ownership inbound and outbound

• Operation of entire Mumbai region Helpdesk

Technical support and online trouble-Shooting for Internet connection.

• Escalations of the Complaints for the Modem clients.
• Technical support Escalations for Fiber (lease line) clients.

Technical query resolution for the Internet connection via Telnet

• §Accessing the Routers .
• Provide assistance to call Center agents.

• Working for Yellow Pages (US Process)

TATA AHURA AIG AMC

INDIA INFOLINE

Barclays

JP Morgan Chase

• Installation & configuration of IBM, DELL and SONY Laptops and desktops.
• Maintenance of Systems
• Installation of Various Software's & troubleshooting of network issues.
• Upgrading antivirus patch
• Removing virus from the infected pc
• Configuring Email Clients like Microsoft Outlook & Outlook Express.
• Worked on Symantec end point protection software
• And daily Health Checkup for all users pc
• Creating and maintaining user profiles on file and printer

• Repairs, removes and replaces power supplies, relays, motors, switches and related electrical components.
• Installs new assemblies, parts and components for equipment modifications; installs new wiring, pins, and connectors.

Adjusts, removes and replaces printed circuit boards, sensors, speed encoding devices and related electronic components.