Sylvester Sebastian
Hyderabad
Summary
Proficient Technical Support Representative skilled in troubleshooting, effective communication, and issue resolution. Committed to enhancing customer satisfaction through active listening and timely solutions.
Overview
4
4
years of professional experience
4037
4037
years of post-secondary education
Work History
Technical Support Representative
VXI Global Solutions
Hyderabad
05.2024 - 10.2025
- Assisted customers with technical issues and product inquiries.
- Resolved service requests through effective troubleshooting techniques.
- Documented customer interactions in the support ticket system.
Customer Service Representative
Sutherland Global Solutions
Hyderabad
02.2023 - 10.2023
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer complaints and provided timely solutions.
- Utilized CRM software to track customer interactions and feedback.
Technical Support Representative
Tech Mahindra
Hyderabad
11.2020 - 12.2022
- Assisted customers with technical issues and product inquiries.
- Resolved escalated customer service issues in a timely manner.
Education
Telangana Open School
Hyderabad St Anthony’s High School
Hyderabad Skills
- Technical troubleshooting
- Product knowledge
- Issue resolution
- Effective communication
- Active listening
- Time management
- Data documentation
- Appointment scheduling
- Ticket management
- LAN/WAN
- Verbal and written communication
- Hardware upgrades
- Hardware troubleshooting
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Technical Support Representative
VXI Global Solutions
05.2024 - 10.2025
Customer Service Representative
Sutherland Global Solutions
02.2023 - 10.2023
Technical Support Representative
Tech Mahindra
11.2020 - 12.2022
Telangana Open School
St Anthony’s High School