Summary
Overview
Work History
Education
Skills
Timeline
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Sylvester Jude Ferrao

Sylvester Jude Ferrao

Mumbai

Summary

Dynamic professional with proven success at Tech Mahindra, specializing in client interaction and conflict resolution. Expertise in event planning and technical support leads to enhanced customer satisfaction and business growth. Strong attention to detail and organizational skills ensure seamless operations and successful project execution.

Overview

14
14
years of professional experience

Work History

Customer Relation Advisor- Inbound

Tech Mahindra Business Services
06.2021 - Current
  • Analyzed customer feedback to enhance service quality and operational efficiency.
  • Diagnosed technical issues for external users, providing effective resolutions.
  • Guided clients through technology solutions and service offerings.
  • Performed adjustments per operators' manual for set equipment.
  • Assisted customers by investigating technical problems to deliver solutions.
  • Demonstrated resilience in managing repetitive tasks within a fast-paced environment.
  • Participated in initiatives to boost business performance and customer satisfaction.

Event coordinator

Silvern Corporate Gifting
Mumbai
08.2012 - 05.2021
  • Executed strategic event planning to achieve successful outcomes.
  • Organized corporate gifting initiatives, strengthening client relationships.
  • Cultivated relationships with key decision-makers for business development.
  • Coordinated sales operations to enhance regional sales growth.
  • Managed logistics for transportation, catering, and entertainment at events.
  • Ensured effective communication between vendors and suppliers throughout events.
  • Oversaw office operations, resolving guest concerns to maintain efficiency.
  • Developed event themes and concepts for impactful executions.

Team Member

Wipro
11.2011 - 03.2012
  • Addressed client inquiries, requests, and complaints to enhance satisfaction.
  • Developed comprehensive proposals to meet guest requirements effectively.
  • Implemented a Buddy System for seamless integration of new team members.
  • Achieved company targets through strategic sales and marketing efforts.
  • Utilized sales and marketing expertise to promote firm products and services.

Education

GED -

National Institute of Open School
Mumbai
04-2008

Skills

  • Office management and operations
  • Event planning and coordination
  • Client relations and interaction
  • Problem solving and conflict resolution
  • Effective communication skills
  • Time management and organization
  • Technical support and hospitality management
  • Attention to detail

Timeline

Customer Relation Advisor- Inbound

Tech Mahindra Business Services
06.2021 - Current

Event coordinator

Silvern Corporate Gifting
08.2012 - 05.2021

Team Member

Wipro
11.2011 - 03.2012

GED -

National Institute of Open School

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Sylvester Jude Ferrao