Sylvester Jude Ferrao
Mumbai
Summary
Dynamic professional with proven success at Tech Mahindra, specializing in client interaction and conflict resolution. Expertise in event planning and technical support leads to enhanced customer satisfaction and business growth. Strong attention to detail and organizational skills ensure seamless operations and successful project execution.
Overview
14
14
years of professional experience
Work History
Customer Relation Advisor- Inbound
Tech Mahindra Business Services
06.2021 - Current
- Analyzed customer feedback to enhance service quality and operational efficiency.
- Diagnosed technical issues for external users, providing effective resolutions.
- Guided clients through technology solutions and service offerings.
- Performed adjustments per operators' manual for set equipment.
- Assisted customers by investigating technical problems to deliver solutions.
- Demonstrated resilience in managing repetitive tasks within a fast-paced environment.
- Participated in initiatives to boost business performance and customer satisfaction.
Event coordinator
Silvern Corporate Gifting
Mumbai
08.2012 - 05.2021
- Executed strategic event planning to achieve successful outcomes.
- Organized corporate gifting initiatives, strengthening client relationships.
- Cultivated relationships with key decision-makers for business development.
- Coordinated sales operations to enhance regional sales growth.
- Managed logistics for transportation, catering, and entertainment at events.
- Ensured effective communication between vendors and suppliers throughout events.
- Oversaw office operations, resolving guest concerns to maintain efficiency.
- Developed event themes and concepts for impactful executions.
Team Member
Wipro
11.2011 - 03.2012
- Addressed client inquiries, requests, and complaints to enhance satisfaction.
- Developed comprehensive proposals to meet guest requirements effectively.
- Implemented a Buddy System for seamless integration of new team members.
- Achieved company targets through strategic sales and marketing efforts.
- Utilized sales and marketing expertise to promote firm products and services.
Education
GED -
National Institute of Open School
Mumbai04-2008
Skills
- Office management and operations
- Event planning and coordination
- Client relations and interaction
- Problem solving and conflict resolution
- Effective communication skills
- Time management and organization
- Technical support and hospitality management
- Attention to detail
Timeline
Customer Relation Advisor- Inbound
Tech Mahindra Business Services
06.2021 - Current
Event coordinator
Silvern Corporate Gifting
08.2012 - 05.2021
Team Member
Wipro
11.2011 - 03.2012
GED -
National Institute of Open School
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