Sylvia Dhillon
Business Operations Specialist
New Delhi,DL
Summary
Versatile professional with over 7 years of experience in project management, administration, operations, finance, and engagement analysis. Proven expertise in managing engagement economics, fostering collaboration across teams, and driving efficiency and profitability. Enthusiastically undergoing training in Scrum and Agile to optimize project management practices. Adept at handling multiple functions and delivering results in dynamic environments. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Senior Consultant - Consulting Support Services
Ernst & Young (GDS)
6 2021 - Current
- Managed project finances for projects totaling over $50 million to ensure compliance with budgetary constraints and optimize resource allocation.- Conducted detailed analyses of project costs, revenues, and profitability metrics, leading to 15% improvement in project outcomes.- Fostered robust stakeholder relationships, aligning with project objectives and mitigating risks, resulting in 20% increase in stakeholder satisfaction.- Completed extensive training in Scrum and Agile, facilitating sprint planning, daily stand-ups, and retrospectives, enhancing team efficiency by 25%.- Developed interactive dashboards and reports using Power BI, reducing report generation time by 30%.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects
Accounts Manager - Recruitments
People Kapital
04.2021 - 06.2021
- Managed recruitment budgets totaling $200,000, tracked expenditures, and maintained precise financial records.- Played instrumental role in managing client relationships, achieving 90% client retention rate.- Liaised with clients to understand their hiring requirements and ensured seamless execution, filling 50 positions within two months.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly
Human Resource Intern
Taylor and Francis
04.2019 - 07.2019
- Maintained candidate database of over 1,000 candidates to track recruitment metrics and support data-driven decision-making.- Managed and enhanced job postings on different portals, increasing application rates by 40%.- Conducted over 100 interviews using structured methodologies to ensure fit for roles.- Ensured compliance with payroll regulations and generated relevant reports for auditing purposes, reducing compliance issues by 10%.
Senior Analyst - Risk Advisory
Deloitte
06.2016 - 01.2019
- Conducted internal audits for various finance, HR, P2P, and other related functions at client sites, covering over 50 departments, to evaluate operational efficiency and ensure compliance with regulatory standards.- Prepared detailed audit reports outlining findings and recommendations for management review, leading to 30% improvement in compliance.- Developed risk mitigation strategies that reduced operational risks by 25%.
Education
Bachelor of Commerce (Honors) -
Sri Guru Gobind Singh College of Commerce, University of Delhi
07.2013 - 05.2016
Skills
- Business Analysis
- Performance Benchmarking
- Teamwork mindset
Technical Skills: Power BI, Financial Analysis, Budget Management, Risk Assessment, Data Visualization
- Project Management
- Consulting
Languages: English (Fluent), Hindi (Fluent)
Soft Skills: Communication, Team Collaboration, Client Relationship Management
Operations & Admin: Recruitment Management, Compliance, Process Improvement
Project Management: Scrum, Agile, PMO Activities, Stakeholder Management, Resource Allocation
Technical Skills: Power BI, Financial Analysis, Budget Management, Risk Assessment, Data Visualization
References
Available upon request.
Projects
Financial Dashboard Development, Ernst & Young, Lead Developer, Power BI, Developed a comprehensive financial dashboard that improved real-time tracking of project costs and profitability metrics, leading to a 20% reduction in financial discrepancies. Recruitment Process Enhancement, People Kapital, Project Lead, Streamlined recruitment process, reducing time-to-hire by 25% and increasing candidate satisfaction by 15%.
Timeline
Accounts Manager - Recruitments
People Kapital
04.2021 - 06.2021
Human Resource Intern
Taylor and Francis
04.2019 - 07.2019
Senior Analyst - Risk Advisory
Deloitte
06.2016 - 01.2019
Bachelor of Commerce (Honors) -
Sri Guru Gobind Singh College of Commerce, University of Delhi
07.2013 - 05.2016
Senior Consultant - Consulting Support Services
Ernst & Young (GDS)
6 2021 - Current
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