Sylvia Nadar

Worked as a Customer Service Representative for British Gas, specializing in live chat support. My primary responsibilities include assisting customers with a range of inquiries, such as booking appointments for service engineers, resolving billing issues, providing information on energy tariffs, and troubleshooting basic technical problems.

I am a Chat and Email Support Agent for British Gas. I engage in real-time online conversations with customers to address their concerns, book appointments for service technicians (e.g., boiler repairs, meter readings), guide them through self-service options, and provide information on our energy products and services."

Worked as a AR associate Trainee.

Responsible for checking the status of medical insurance claims submitted by patients.

This involved contacting healthcare providers (doctors, hospitals, etc.) or insurance companies to inquire about the current status of a claim.

Claim acceptance/denial: Was the claim approved for payment or denied by the insurance company?

* Payment status: If approved, has the insurance company paid the provider? If so, when?

* Reason for denial: If the claim was denied, you would investigate the reason for denial (e.g., missing information, incorrect coding, pre-authorization issues).