Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies
Timeline
Generic
Sylvia S. Mathew

Sylvia S. Mathew

Mumbai

Summary

Experienced and highly determined passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Manager

Axis Bank Ltd.
04.2024 - Current
  • Streamlined internal processes related to MCC, merchant registration, and fraud checks through various platforms, significantly improving merchant onboarding efficiency.
  • Engaged with Signzy for the implementation of a new digital onboarding platform and aggregator partner portal, facilitating efficient merchant onboarding processes.
  • Proactively monitored product performance post roll-out and delays on the payment gateway, identifying root causes and resolving any product issues or sales issues in order to ensure continuous product improvement.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Develop all documentation around the new product including Business Requirement document, Go to Market Strategy, Process Notes and recommends relevant changes to policies and procedures.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks with daily scrums with sprint planning to established project improvement change requests within timeframes.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.

Deputy Product Manager

Axis Bank Ltd
08.2022 - 03.2024
  • Evaluated and engaged with new partners to establish a backup solution for the existing white-labelled payment gateway at Axis Bank, ensuring resilience and continuous service for merchants.
  • Conducted evaluations and engaged with alternative partners for risk monitoring tools during the onboarding process of payment gateway merchants, mitigating potential risks effectively.
  • Monitored merchant selection policies and proactively worked to enhance additional business opportunities within the prescribed FSR industry standards, resulting in increased revenue streams.
  • Ensured strict adherence to RBI Guidelines on Payment aggregators/gateways and card payments, maintaining compliance and regulatory standards.
  • Acted as a primary SPOC for internal teams, effectively managing CyberSource related enquiries, and fostering a seamless working relationship with the partner.
  • Vigilantly monitored and implemented all mandatory announcements and changes presented by card networks, ensuring data integrity and compliance points were upheld, particularly concerning Mastercard.
  • Collaborated with sales teams to promptly address aggregators' and merchants' payment gateway/network-related requirements, ensuring customer satisfaction and retention.
  • Successfully managed the payment gateway product suite of the merchant acquiring business, driving product and process innovation, and enabling merchants with a diverse range of payment options to enhance customer experiences.

Senior Marketing Executive

Infibeam Avenues Ltd.
04.2021 - 07.2022
  • Network and build relationships with key decision makers across major banks.
  • New Business development activities (meetings, proposal, pitches, negotiations). Understand Client’s requirements and offer customized solutions.
  • Understanding Merchant requirements and offering best-fit solutions.
  • Negotiating on price, delivery and specifications with customer and internal team.
  • Handling end-to-end Merchant onboarding process.
  • Forecasting / sourcing / closing deals with top merchants and add value to the organization.
  • Tracing business volumes and cross selling other products to generate additional revenue to the company.
  • Key Account Management of acquired customers. Resolving their queries and grow existing business with them.
  • Ensure the correct and timely delivery of products and services.
  • New Banks enlisted – NKGSB Bank, Model Bank, Bhuj Bank, Pinelabs
  • New NBFCs enlisted - Hinduja Housing, Hinduja Leyland Finance
  • Handling Relationship with existing Banks - IDFC First Bank, City Union Bank, Indian Bank

Marketing Executive

Infibeam Avenues Ltd.
10.2019 - 03.2021
  • Ensuring achievement of sales targets & exploring market potential to increase business.
  • Catering mainly to the new sign-ups – Start-ups & SMEs, will handle day-to-day merchant acquisition responsibilities.
  • Handling of routine merchant leads & handholding the process so as to eventually lead into activation.
  • Handle day-to-day team operations of the sales process and managing the requisite documentation.
  • Met 3 consecutive months targets of set-up cost of 2 lakhs.
  • Also achieved 3 lakh setup cost through nationwide ad campaign.

Education

MBA - Marketing

Fr. C. Rodrigues Institute of Management Studies (FCRIMS)
Mumbai, Maharashtra

B.A - Psychology and Economics

Sophia College for Women
Mumbai, Maharashtra

Skills

  • Relationship Management
  • Technical Proficiency
  • Communication
  • Customer Delight
  • Negotiation Skills
  • Profitability
  • Strong follow-up
  • Team Player
  • Value Selling
  • Strategic Planning
  • Complaint Resolution
  • Collaborativeness
  • Assumes Leadership
  • Enthusiastic
  • Product Portfolio Management
  • Technical Collaboration
  • Process Optimization
  • Policy Enhancement
  • Risk Management

Certification

  • Fundamentals of Digital Marketing, 07/15/19
  • Summer Internship, 05/01/19 - 06/30/19, Lead Generation in Business Development with Larsen & Tubro Technology Services Ltd.

Accomplishments

  • Lead End-to-End Development, Development of new solutions, such as evaluating and engaging with new partners for establishing backup solutions for payment gateways worked with partners like Wibmo, Payglocal and onboarding them as our third-party service provider.
  • Cross-Functional Collaboration, Acted as primary SPOC for Visa payment gateway (CyberSource) for internal team and coordinating with sales, IT, business solution, operations, and multiple stakeholders.
  • Performance Monitoring and Continuous Improvement, Vigilantly monitored and implemented all mandatory announcements and changes presented by card networks, ensuring data integrity and compliance points were upheld, particularly concerning Mastercard and Visa.

Hobbies

Dance, Music, Public Speaking & training, Event hosting

Timeline

Product Manager

Axis Bank Ltd.
04.2024 - Current

Deputy Product Manager

Axis Bank Ltd
08.2022 - 03.2024

Senior Marketing Executive

Infibeam Avenues Ltd.
04.2021 - 07.2022

Marketing Executive

Infibeam Avenues Ltd.
10.2019 - 03.2021

B.A - Psychology and Economics

Sophia College for Women

MBA - Marketing

Fr. C. Rodrigues Institute of Management Studies (FCRIMS)

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Sylvia S. Mathew