Sylvie Aubert Dass
Bangalore South
Summary
Finance and Operations leader with over 15 years of experience in Credit Management and end-to-end Order-to-Cash operations, leading high-performing teams and partnering with stakeholders across North America and Europe zones. Proven track record of delivering seamless financial operations, driving process efficiency, and implementing scalable solutions including automation bots and HRC. Successfully served as a PMO, embedding agile methodologies across finance teams, creating the Global Operations Excellence Framework, and contributing to zonal-level 1YP submissions. Recognized for empowering teams, managing global transitions, and consistently delivering exceptional results in complex, fast-paced environments.
Overview
15
15
years of professional experience
Work History
Order to Cash Manager
ABINBEV GCC India Services Pvt. Ltd
Bengaluru
07.2023 - 04.2025
- Led the end-to-end Order-to-Cash operations for North America and Europe zones, with direct managerial responsibility for 7 team leads and 2 project SPOCs across functions including Billing, Dispute Management, and Cash Application
- Completed end-to-end transition of the Collections function from GCC India to BSC Prague; recognized with an offer to lead the new team in Prague (which I respectfully declined due to personal commitments.)
PMO - North America Zone
ABINBEV GCC India Services Pvt. Ltd
Bengaluru
07.2022 - 07.2023
- NAZ 1 year plan - Collaborated actively with over 300 stakeholders across all functions within North America Zone to submit the 1YP
- Rolled out Taxonomy surveys & Maturity assessments to NAZ Ops teams, presenting the results to executive leadership to identify key pain areas
- Facilitated Tech Showcases to Ops teams as well as executive leadership to enable key decision-makers to choose the right solutions for the key pain areas
- Facilitated Capex & Opex funding discussions with Capability teams and NAZ Solutions VP
- Been part of the Global PMO group that drafted Global Ops Excellence Framework
Associate Manager - NAZ Cash Apps
ABINBEV GCC India Services Pvt. Ltd
Bengaluru
07.2021 - 06.2022
- In a span of 6 months, delivered YTD best results by bringing down unapplied cash by 40% from H1 and 80% better than prior year
- Achieving 100% team engagement score alongside exceptional results
- Collaborated with ABIs Automation team and deployed a globally scalable Cash Application automation bot, resulting in the reallocation of 2 FTEs and significant gains in processing speed and accuracy.
Associate Manager - Exports Credit and Collections
ABINBEV GCC India Services Pvt. Ltd
Bengaluru
08.2020 - 06.2021
- Successfully led the implementation of HRC (High Radius Cloud) for Credit & Collections team through a focused 10-day global workshop held in Prague, aligning process design with business goals.
- Collaborated with cross-functional teams—including Sales, Treasury, Legal, and Finance to drive end-to-end Collections & Credit lifecycle management, improving team efficiency with 4 FTE release
Credit Manager- Exports and Travel Retail
ABINBEV GCC India Services Pvt. Ltd
Bengaluru
02.2019 - 07.2020
- Recovered high-value aged receivables through strategic collaboration with regional legal teams, driving resolution of complex disputes across Exports and travel/retail markets
- Managed team of 5 including setting target for process and people
- Directed credit limit setting, reviews, and escalations for high-value accounts, ensuring alignment with global treasury guidelines and business objectives.
- Implemented Credit Risk Bot - Analytical tool via collaboration with in-house Analytics team to automate credit limit and risk category Prediction and Analysis with one-click (based on Random Forest algorithm) for UK portfolio of 1 Billion EUR in revenue
Collections Expert - Exports & Travel Retail
ABINBEV GCC India Services Pvt. Ltd
Bengaluru
03.2018 - 01.2019
- Managed complex portfolio of 300 distributors spread across APAC, Middle East, Europe and Travel/Retail space
- Actively contributed to process mapping and gap analysis for Global Export Credit & Collections during the pre-implementation phase of HRC (High Radius Cloud), ensuring system design aligned with business needs.
Senior Credit & Collections Analyst
Accenture
Bengaluru
11.2016 - 02.2018
- Handpicked for the pilot batch responsible for transitioning O2C operations from Accenture to AB InBev, ensuring minimal disruption and full knowledge continuity.
- Collaborated closely with AB InBev leadership to align processes, documentation, and reporting structures during the transition phase.
- Played a key role in setting up frameworks for governance, performance metrics, and issue resolution to support the new captive model
Collections Lead Analyst
Oracle India Services Pvt. Ltd
Bengaluru
03.2014 - 11.2016
- Reduced the overdue% of the top tier e-invoicing clients by $1 Million within 2 quarters which was unprecedented
- Strategized daily workflow for the team
- Became the designated process trainer while handling a full-fledged collections portfolio
- Became part of "Big Deals" approval matrix as 1st-level approver of deals >$500K
Accounts Receivables Analyst
Dell International Services Pvt. Ltd
Hyderabad
04.2010 - 03.2014
- Been a member of the "Elite Team" that rolled out a new policy for unidentified credit in Dell GFS that was approved by Finance VP
- Managed over 300 customer accounts including dunning calls, emails, and dispute resolution
Education
B. Com -
Skills
- Order-to-Cash
- Credit Management
- Operations Excellence
- Finance Operations
- Stakeholder Management
- Team Management
- Process Transition
- Change Management
- Billing/Invoicing
- Cash Application
- AR/Collections
- Dispute resolution
Preferred Work Location
Bengaluru, Karnataka
Personal Information
Nationality: Indian
Languages
- English
- Kannada
- Hindi
- Tamil
- French (beginner)
Education - Highest Qualification
B. Com
Timeline
Order to Cash Manager
ABINBEV GCC India Services Pvt. Ltd
07.2023 - 04.2025
PMO - North America Zone
ABINBEV GCC India Services Pvt. Ltd
07.2022 - 07.2023
Associate Manager - NAZ Cash Apps
ABINBEV GCC India Services Pvt. Ltd
07.2021 - 06.2022
Associate Manager - Exports Credit and Collections
ABINBEV GCC India Services Pvt. Ltd
08.2020 - 06.2021
Credit Manager- Exports and Travel Retail
ABINBEV GCC India Services Pvt. Ltd
02.2019 - 07.2020
Collections Expert - Exports & Travel Retail
ABINBEV GCC India Services Pvt. Ltd
03.2018 - 01.2019
Senior Credit & Collections Analyst
Accenture
11.2016 - 02.2018
Collections Lead Analyst
Oracle India Services Pvt. Ltd
03.2014 - 11.2016
Accounts Receivables Analyst
Dell International Services Pvt. Ltd
04.2010 - 03.2014
B. Com -
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