Syma Nazir
Srinagar
Summary
Dedicated professional with a background in Arts and over 3+ years of experience in customer support and associate roles across leading companies including Access Telecom, Tech Mahindra, Quickend Biz Service, and Amazon. Skilled in handling customer queries, providing empathetic assistance, and ensuring positive client experiences. Seeking an opportunity in Amazon where strong listening skills, patience, and problem-solving ability can contribute to customer satisfaction and organizational growth.
Overview
7
7
years of professional experience
Work History
Customer support associate (International Process) - Contractual
Amazon
04.2025 - 07.2025
- Assisted customers with order, product, and account-related issues through multiple channels.
- Maintained high accuracy in query resolution with a focus on empathy and clear communication.
- Handled escalations and guided customers toward practical solutions.
- Consistently achieved performance targets for customer satisfaction.
Senior Customer Support Executive
Quickened Biz Service Pvt Ltd
04.2024 - 11.2024
- Responded to customer queries through calls and emails.
- Ensured service requests were completed within set timelines.
- Provided accurate information and guided customers through processes.
Customer service Representative
Tech Mahindra
02.2023 - 01.2024
- Assisted clients in resolving technical and service-related concerns.
- Maintained strong customer relationships by being approachable and reliable.
- Documented recurring issues and suggested improvements to support workflows.
Customer Support Executive
Access Telecom
04.2018 - 08.2019
- Handled customer inquiries regarding telecom services.
- Explained billing, plans, and service features in a simple manner.
- Resolved complaints, ensuring customers felt valued and supported.
Education
Bachelor's In Arts -
University of Kashmir
01.2018
Skills
- Active Listening & Communication – Strong ability to understand customer concerns, provide accurate information, and maintain a calm and polite tone
- Problem-Solving – Capable of analyzing customer issues quickly and suggesting practical, effective solutions
- Conflict Resolution – Experienced in handling escalations and dissatisfied customers while maintaining professionalism
- Team Collaboration – Works well with colleagues to achieve support targets and ensure seamless service delivery
Languages
English (Excellent) Hindi, Urdu
Timeline
Customer support associate (International Process) - Contractual
Amazon
04.2025 - 07.2025
Senior Customer Support Executive
Quickened Biz Service Pvt Ltd
04.2024 - 11.2024
Customer service Representative
Tech Mahindra
02.2023 - 01.2024
Customer Support Executive
Access Telecom
04.2018 - 08.2019
Bachelor's In Arts -
University of Kashmir
Interests
Learning new approaches to customer engagement, Personal development and communication skills, Helping people resolve everyday challenges
Achievements & Awards
Maintained high customer satisfaction ratings across roles.
Recognized for calm handling of difficult conversations and escalations.
Strengths
- Empathetic and patient approach
- Adaptable and quick learner
- Attention to detail
- Reliable and consistent performer
- Positive and professional attitude