Angel D'souza
Mumbai
Summary
Dynamic accounts specialist with a proven track record at JP Morgan Chase & Co, excelling in client relationship coordination and compliance. Adept at enhancing operational efficiency and resolving service issues, leveraging strong analytical skills and teamwork to drive results. Committed to delivering exceptional customer service and fostering positive stakeholder engagement.
Results-driven Account Specialist known for high productivity and efficient task completion. Possess key skills in client relationship management, financial reporting, and strategic account development. Excel in communication, problem-solving, and time management, ensuring success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Accounts specialist
JP Morgan Chase & Co
Mumbai
05.2024 - Current
- Managed client accounts and facilitated communication between stakeholders.
- Coordinated account documentation and ensured compliance with regulations.
- Resolved client inquiries and addressed service issues promptly.
- Collaborated with team members to streamline account management processes.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Human Resource Practitioner
Accenture Pvt. Ltd.
Airoli
06.2023 - 04.2024
- Handing Outbound and Inbound contacts : Providing exceptional experience and managing employee relations while analyzing applications.
- Working on Special Projects: Handling priority calling applications and actioning BGC on an urgent basis effectively.
- Maintaining a quality score and also achieving daily targets.
Management trainee in PDM - Domestic Business Department
SBI FUNDS MANAGEMENT LIMITED
Fort
04.2022 - 06.2022
- Coordinating between RM and Clients : Adept at coordinating between Relationship Managers and 300+ clients on a regular basis.
- New Product Launch Campaign : Working on new product launch and developing communication plans along with creating Marketing Collateral.
- Assistance during events organized : Providing assistance in organizing workshops and seminars in online as well as offline mode.
- Training and Learning: Gaining deeper understanding with the help of extensive training and enhancing knowledge of various aspects of the mutual fund industry.
Social Media Management Intern
Ace Productions Pvt Ltd.
Remote
11.2021 - 02.2022
- Social Media Management Intern - Managed content creation and Video editing on a daily basis.
- Event Management Team - Coordinating and organizing back to back events with a footfall of 1000+ attendees.
Education
SSC -
Dr. Sarvepalli Radhakrishnan Vidyalaya
MaladHSC -
Don Bosco Junior College
BorivaliBACHELOR OF MANAGEMENT STUDIES (BMS) -
St. Xavier's College
MumbaiSkills
- Human Resource Management
- Project Development and Management
- Client Relationship Coordination
- Training and Learning Initiatives
- Social Media Management
- Event Coordination
- Analytical and Problem-Solving Skills
- Teamwork and leadership
- Customer service
- Business and finance
- Adaptability
Extracurricular Activities
Volunteer and Team Leader at Caregiver Sathi NGO Participant at TEDx St Xaviers Mumbai 2021 Participant at Antarchakshu 2.0 Season 3 Participant at IIDE Digital Marketing Master Class (SEO, Video Marketing) Participant at IIDE Facebook and Instagram Ads Course
Personal Information
Date of Birth: 02/02/03
Positions Of Responsibility
Team Leader, Caregiver Sathi NGO, Social Involvement Program (SIP)
Languages
English
First Language
Hindi
Upper Intermediate
B2
Spanish
Beginner
A1
French
Beginner
A1
Timeline
Accounts specialist
JP Morgan Chase & Co
05.2024 - Current
Human Resource Practitioner
Accenture Pvt. Ltd.
06.2023 - 04.2024
Management trainee in PDM - Domestic Business Department
SBI FUNDS MANAGEMENT LIMITED
04.2022 - 06.2022
Social Media Management Intern
Ace Productions Pvt Ltd.
11.2021 - 02.2022
SSC -
Dr. Sarvepalli Radhakrishnan Vidyalaya
HSC -
Don Bosco Junior College
BACHELOR OF MANAGEMENT STUDIES (BMS) -
St. Xavier's College