S YOGENDRA PRASAD
#5, DANDIGANAHALLI VI, DEVANAHALLI TQ, BANGALORE RURAL
Summary
Enterprising Sales Operations Specialist with Number years of experience. Supports sales operations team through sales training, product and service comprehension and order processing. Proven professional molding teams into strong groups of go-getters. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Sales Advisor
PARAS GROUP
01.2012 - 12.2014
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
Team Leader, Sales Operations
BIMAL AUTO AGENCY INDIA PVT LTD
01.2015 - 01.2022
- Boosted team performance by implementing efficient sales strategies and techniques.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Scheduled and monitored sales team members' workloads to meet customer needs.
Education
B.com - Financial Management
Dr. NSAM FGC
YELAHANKA, B'LORE- 6405.2006
Skills
- Sales Strategy Implementation
- Sales Reporting
- Adaptability
- Process improvement
- Client retention
- Team motivation
- Lead generation
- Resource allocation
- Sales process optimization
- Conflict resolution
- Team building
- Multitasking
- Sales forecasting
- Problem solving
- Active listening
- Sales analytics
- Influencing skills
- Organizational skills
- Goal setting
- Target setting
- Decision making
- Competitive Analysis
- Quote Preparation
- Pricing Strategy
- Order Processing
- Business Development
- Customer Retention
- Sales Support
- Marketing
- Staffing and Scheduling
- Business Planning
- Sales Tactics
- Negotiation
- Complaint Resolution
- Records Organization
Languages
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Team Leader, Sales Operations
BIMAL AUTO AGENCY INDIA PVT LTD
01.2015 - 01.2022
Sales Advisor
PARAS GROUP
01.2012 - 12.2014
B.com - Financial Management
Dr. NSAM FGC
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