Hi, I’m
T. Annamalai Prabhu
Bangalore
Summary
Professional with strong background in leadership and strategic oversight. Skilled in team collaboration and driving results. Adept at navigating changing needs and ensuring operational excellence. Known for reliability, adaptability, and effective communication. Equipped to lead high-performing teams and deliver impactful outcomes in fast-paced environment.
Overview
19
years of professional experience
1
Certification
Work History
Adarsh Developers
Cluster Head - CRM
04.2024 - Current
Job overview
- As an Cluster Head-CRM completed RERA agreement formalities to 1000+ satisfied customers, Documentations of customer related to agreements & sale deeds.
- Handlings a team of 15+ members reporting to VP- CRM.
- Streamlined operations for increased efficiency by analyzing and optimizing cluster processes.
- In customer relations Coordinating in day-to-day update within team, projects coordination’s &, taking care of customer’s escalations.
- Evaluated performance metrics regularly to identify areas for improvement in customer service standards.
- Quick learner on the new updates and implementation.
- Championed change initiatives aimed at enhancing organizational effectiveness while minimizing disruption.
- Reduced operational costs through continuous improvement initiatives and resource optimization techniques.
VCITI- Start up Company
AVP – CRM & Banking
05.2023 - 11.2023
Job overview
- Managing Bank loan guidance & disbursement coordinating with inhouse team.
- Created CRM & operation team
- In customer relations Coordinating in day-to-day update within team, projects coordination’s & Customers, taking care of customer’s escalations.
- Guided to make the COBT operation & SFDC Live for the Project.
- Team Management and reporting to MD.
Shriram properties Ltd
AGM- CRM
04.2022 - 05.2023
Job overview
- Company Overview: “Shriram Properties Ltd“, one of the leading Builder in India.
- As an AGM-CRM completed RERA agreement formalities to 700+ satisfied customers, Documentations of customer related to agreements & sale deeds.
- Coordinating with Constructions team on Demands milestone & sharing Demand letters, coordinating in time collections.
- In customer relations Coordinating in day-to-day update within team, projects coordination’s & Customers, taking care of customer’s escalations.
- Team Management and reporting to AVP- CRM.
Shriram properties Ltd
Senior Manager- CRM
07.2018 - 03.2022
Job overview
- Company Overview: “Shriram Properties Ltd“, one of the leading Builder in India.
- As a Sr Manger CRM completed possession formalities to 750+ satisfied customers, Documentations of customer related agreements & Sale Deeds.
- Signing the Allotment letter & Demand letters, coordinating in time collections.
- Handled customer payment related issues with Accounts department and addressing the issue on time.
- Team Management and MIS reporting to VP –OPERATIONS.
m1 homes
Senior Manager- CRM & Operations
09.2014 - 07.2018
Job overview
- Company Overview: M1 Homes, a pioneer in villa layout in and around Bangalore.
- As a Sr Manger CRM completed possession formalities to 750+ satisfied customers, Documentations of customer related agreements & Sale Deeds.
- Signing the Allotment letter & Demand letters, coordinating in time collections.
- In customer relations Coordinating in day to day update within team & Customers, taking care of customer’s escalations.
- Handled customer payment related issues with Accounts department and addressing the issue on time.
- Team Management and MIS reporting to VP –OPERATIONS.
BPHCL
CRM & Operation Manager
04.2008 - 09.2014
Job overview
- Company Overview: the flagship brand BPHCL -Bennett Property Holdings Company Limited, is synonymous with building homes and thereby creating and building wealth.
- As a CRM Manger & operations handled over 1500 + customers deal Documentation of customer related agreements & Sale Deeds.
- Handling customer post-sales support from end-to-end activities.
- Coordinating with Builders on the Payouts.
- Co-coordinating with Accounts and finance on payments & issues.
Navia Markets Limited
Executive
02.2007 - 03.2008
Job overview
- Best equipped to handle NRI Online Trading in India.
- Coordinating with the banker and the client for getting PIS and non-PIS.
- Coordinating with overseas branches.
Apollo Sindhoori Capital Investments
Management trainee
07.2006 - 01.2007
Job overview
- Customer satisfaction, with surveillance.
- Coordinating with various branches and explaining the product of the new clients.
- Gained knowledge of company policies, protocols and processes.
Education
Mepco Schlenk Engineering College
M.BA from Finance & System
01.2006
University Overview
GPA: 64%
Thiruthangal Nadar College
B.C.A
01.2004
University Overview
GPA: 63%
Kaligi Ranganathan Montford Matric Hr Sec School
HSC
01.2001
University Overview
GPA: 68%
Kaligi Ranganathan Montford Matric Hr Sec School
SSLC
01.1999
University Overview
GPA: 77%
Skills
- Ability to create and innovate things, adaptive to any environment, culture and people
- Good communication skills
- Determined to go that extra mile to gain perfection
- Positive attitude
- Strong work ethic
- Teamwork and collaboration
- Adaptability and flexibility
Certification
- Completed Oracle Certified SQL Examination.
- Completed Web Designing Examination conducted by Anna University.
Timeline
Cluster Head - CRM
Adarsh Developers
04.2024 - Current
AVP – CRM & Banking
VCITI- Start up Company
05.2023 - 11.2023
AGM- CRM
Shriram properties Ltd
04.2022 - 05.2023
Senior Manager- CRM
Shriram properties Ltd
07.2018 - 03.2022
Senior Manager- CRM & Operations
m1 homes
09.2014 - 07.2018
CRM & Operation Manager
BPHCL
04.2008 - 09.2014
Executive
Navia Markets Limited
02.2007 - 03.2008
Management trainee
Apollo Sindhoori Capital Investments
07.2006 - 01.2007
Thiruthangal Nadar College
B.C.A
Kaligi Ranganathan Montford Matric Hr Sec School
HSC
Kaligi Ranganathan Montford Matric Hr Sec School
SSLC
Mepco Schlenk Engineering College
M.BA from Finance & System
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