Tejas Patel

Conducting training subject for B.sc. & Msc. IT Students(Guj. University)

• Computer network Analysis(Wireshark )
• CCNA Certification
• Electronics
• Computer Science
• Networking Fundamentals & Advance
• Network & Server Administration
• Implementing Data Security-to ITIMS Students
• Managing over 70 students in one session.
• Maintained punctuality, organisation to facilitate well-focused teaching and learning environment.
• Instructed groups of students and directly mentored individuals in classroom setting.
• Created lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Completed in-service and additional training to maintain professional growth.
• Scheduled and coordinated on-the-job training sessions to allow interns ample opportunities to gain job-specific skills.
• Prepared candidates for job placements through learning activities, resources and coaching support.

• Developed training programs to meet company objectives.
• Conducting freelance training class for Azure cloud and office 365 to IT Team .
• Collected information about company objectives and employee deficiencies in order to assess training needs.
• Conducting cybersecurity awareness training programme to employees
• Maintenance of network security systems.
• Firewall administration.
• Responsibility for company IT security .
• Windows server Hypervisor (Virtual technology) VM Maintenance .
• Backup and disaster recovery plans.

Responsible for day to day IT requirements of company such as user management, trouble shooting, help and advise. Maintaining desktop applications, local area networks, IT security and telecommunications.

• Conducted weekly awareness programme in Cybersecurity -Gsuit (Gmail).
• Managing team of administrative and technical staff.
• Strengthening IT infrastructure through to implementing new technologies.
• Responsible for hardware and software installation, maintenance and repair.
• Performing routine audits of systems and software.
• Manage IT budgets and expenditure on hardware and software.
• Developing & maintaining company IT systems, software and databases.
• Recommending and implementing improvements and efficiencies.
• Reporting to IT Director and Chief Executive.
• Having excellent time management, confidentiality & communication skills.
• Having strong IT, commercial, planning and budgeting skills.
• Management of server software and associated backup routines.
• To evaluate, test, advise, train and support I.T. related projects.
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for recruitment and training of new staff.
• Writing documentation for ICT procedures, security and disaster recovery.
• Maintaining documentation of changes regarding users, functions & systems.
• Managing internal & hosted network infrastructure including: firewalls, servers, switches and telephony.
• Oversaw operational site needs, proactively addressing challenges to reduce delays.
• Monitored expenditures and addressed potential overages with cost-cutting initiatives.
• Supported site inspections, liaising with regulatory officials and management team to coordinate seamless execution.

• Prepared training materials and supplemental aids to support employee comprehension.
• Analysed training needs to determine learning styles and skills shortages.
• Assigned training exercises and skill assessments to newly hired employees.
• Held refresher courses and workshops to reinforce key concepts and skills.
• Monitored employee progress, offering feedback to management on additional training requirements.
• Delivered instruction across various topics, integrating audio-visual presentations and training materials.

• Analysed training needs and developed skills-based workshops for different teams.
• Prioritised training activities to meet project, business or strategic objectives.
• Maintained comprehensive knowledge bases for use by support teams and staff.
• Created and delivered training programmes for supported applications and systems.

Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over telephone, remotely and face to face to clients & internal staff members.

• Installation and maintenance of all systems within clients digital environment.
• Producing documentation on operational, system and user procedures & guidelines.
• Building, configuration and troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for users.
• Obtaining quotes for supply of goods and services from suppliers.
• Designing, implementing and managing Active Directory.
• Monitoring progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Responsible for disaster recovery, closing security loopholes and access levels.
• Ensure adequate antivirus protection & solutions are maintained and updated.
• Identify and recommending improvements for E-mail applications.
• Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
• Administered, maintained and supported network systems to provide consistent security, availability and performance.

Knowledge of Certification

CCNA

CCNA-Security

CCNP

MCSE

Azure Cloud