Tejas Patel

• Delivering specialized training in Cyber Security, Networking Fundamentals & Advanced Concepts, and Basic Electronics to B.Sc. and M.Sc. IT students.
• Teaching Computer Science to students at IGCSE O Level and AS Level at Rivera International School, aligned with Cambridge curriculum standards.
• Conducting corporate training programs for Aquient, Knowcraft, and Skill India, tailored to industry requirements.
• Providing hands-on instruction in:
  Network Traffic Analysis using Wireshark
  CCNA Certification Preparation
  Server Certification & Administration
  Data Security Implementation for ITIMS students
• Successfully managing large batches of over 70 students per session while maintaining high levels of engagement and discipline.
• Designing and delivering structured lesson plans that align with academic and industry standards, incorporating interactive and immersive learning activities.
• Offering one-on-one mentorship and group instruction to support diverse learner needs and ensure knowledge retention.
• Organizing and coordinating on-the-job training sessions, giving interns and students real-world exposure to professional IT environments.
• Facilitating job placement readiness through mock interviews, technical coaching, and resume-building workshops.
• Maintaining a punctual, organized, and learner-focused environment to maximize educational effectiveness.
• Participating in ongoing professional development and training to stay updated with emerging technologies and teaching methodologies.

• Designed and delivered customized training programs aligned with organizational goals and technical skill gaps.
• Conducted freelance training sessions for internal IT teams on Microsoft Azure Cloud and Office 365 administration.
• Performed training needs assessments by evaluating company objectives and analyzing employee technical deficiencies.
• Led Cybersecurity Awareness Training Programs for non-technical staff to promote best practices in data protection and digital hygiene.
• Oversaw maintenance and administration of critical network security systems, including firewall configuration and monitoring.
• Took full responsibility for IT security strategy, including policy enforcement and compliance monitoring.
• Administered Windows Server Hypervisor environments, ensuring stability and performance of virtual machines (VMs).
• Planned and implemented comprehensive backup and disaster recovery solutions to ensure business continuity and data protection.

Key Responsibilities & Achievements

• Managed daily IT operations, including user account management, technical troubleshooting, end-user support, and advisory services.
• Maintained and supported desktop applications, local area networks (LAN), IT security systems, and telecommunication infrastructure.
• Conducted weekly Cybersecurity Awareness Programs focused on best practices and tools such as G Suite (Gmail).
• Supervised a team of administrative and technical staff, providing leadership and guidance for efficient IT service delivery.
• Strengthened the organization's IT infrastructure by evaluating and implementing emerging technologies and scalable solutions.
• Oversaw the installation, configuration, maintenance, and repair of both hardware and software systems.
• Performed regular system and software audits to ensure compliance, performance, and security.
• Managed IT budgets, monitored hardware and software expenditures, and implemented cost-saving measures without compromising performance.
• Developed and maintained company-wide IT systems, databases, and application platforms to support business operations.
• Identified opportunities for process improvements, recommending and implementing efficiency-boosting solutions.
• Reported directly to the IT Director and Chief Executive, providing updates on IT performance, incidents, and strategic initiatives.
• Demonstrated strong skills in time management, confidentiality, and cross-functional communication.
• Maintained responsibility for server software management, data backup, and disaster recovery routines.
• Led IT project evaluation, testing, user training, and post-deployment support across departments.
• Handled procurement of IT hardware, software licenses, and vendor services, ensuring quality and cost-effectiveness.
• Played a key role in recruiting, onboarding, and training new IT staff to align with organizational needs.
• Created comprehensive documentation for IT procedures, security protocols, and disaster recovery policies.
• Maintained detailed records of user roles, functional changes, and system updates to support transparency and accountability.
• Managed internal and hosted network infrastructure, including firewalls, servers, switches, and IP telephony systems.
• Oversaw operational site IT requirements, addressing challenges proactively to reduce downtime and delays.
• Supported site inspections and coordinated with regulatory officials to ensure compliance and uninterrupted operations.
• Monitored IT-related expenditures and implemented cost-control strategies to maintain financial efficiency.

Training & Development Responsibilities

• Designed and prepared comprehensive training materials, handouts, and visual aids to enhance employee comprehension and engagement.
• Conducted training needs assessments to identify knowledge gaps, preferred learning styles, and critical skill deficiencies.
• Facilitated onboarding sessions, assigning structured training exercises and skill-based assessments to newly hired employees.
• Organized and led refresher courses and thematic workshops to reinforce key technical and soft skills among existing staff.
• Monitored individual and group progress, providing performance feedback and recommending additional training to management when necessary.
• Delivered engaging instruction across diverse IT topics, incorporating audio-visual content, interactive demonstrations, and practical learning tools.

Instructional Design & Technical Training

• Conducted detailed training needs analyses and designed skills-based workshops tailored to specific requirements of various teams and departments.
• Strategically prioritized training initiatives to align with organizational goals, ongoing projects, and long-term business objectives.
• Developed and maintained comprehensive knowledge bases, user guides, and technical documentation to support internal teams and end-users.
• Designed and delivered targeted training programs for enterprise applications, internal systems, and custom software tools, ensuring high adoption and user proficiency.

IT Support & Infrastructure Management

• Served as technical lead, identifying and implementing effective solutions for issues impacting IT services and infrastructure performance.
• Provided comprehensive 1st, 2nd, and limited 3rd Line support via phone, remote access, and on-site visits for both clients and internal staff.
• Managed installation, configuration, and maintenance of systems within client and organizational digital environments.
• Created detailed documentation and procedural guides for system operations, user instructions, and IT workflows.
• Handled server and desktop hardware deployment, configuration, and troubleshooting across multiple platforms.
• Advised management on selection, procurement, and upgrade of IT hardware and software to meet organizational needs.
• Ensured maximum uptime and availability of critical IT services by proactively monitoring systems and addressing issues promptly.
• Procured IT products and services by obtaining and evaluating supplier quotations, balancing cost with quality and support.
• Led design, implementation, and management of Active Directory, including user provisioning, group policies, and access control strategies.

• B.E. in Electronics
• Cisco Certified Network Associate (CCNA)
  In-depth knowledge of network fundamentals, routing and switching technologies, and infrastructure services.
• CCNA Security
  Specialized in securing network infrastructure, identifying threats, and implementing robust security protocols.
• Cisco Certified Network Professional (CCNP)
  Advanced understanding of enterprise-level networking, including troubleshooting, configuration, and implementation of LANs and WANs.
• Microsoft Certified Solutions Expert (MCSE)
  Expertise in Windows Server technologies, systems administration, and enterprise IT infrastructure solutions.
• Microsoft Azure Cloud Fundamentals
  Proficiency in Azure cloud services, virtual machines, identity management, and cloud-based networking solutions.
• 5G Network Technology (Self-learned / Industry Exposure)
  Awareness of emerging 5G technology, network architecture, and its impact on modern communication systems.